Experienced Social Media Customer Service Specialists – Remote Support for blithequark's Global Platform

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving social media landscape? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering company at the forefront of innovation, as a remote Social Media Customer Service Specialist. About blithequarkblithequark is a trailblazing organization that has been revolutionizing the way businesses interact with their customers for over two decades.With a rich history dating back to 1995, we have established ourselves as a trusted leader in the industry, providing mission-critical infrastructure to application, platform, and hosting clients worldwide. Our commitment to excellence, innovation, and customer satisfaction has earned us a bolthires on the Inc 500 list twice and the Deloitte & Touche Fast 500 list three times. Our Global Platform: Match AwardsOur flagship platform, Match Awards, is a social media powerhouse that is growing exponentially.With a vast user base and a wide range of features, we are constantly seeking ways to enhance the user experience and provide unparalleled support. As a remote Social Media Customer Service Specialist, you will play a vital role in ensuring that our users receive the best possible experience, addressing their queries, concerns, and issues in a timely and professional manner. Key ResponsibilitiesAs a remote Social Media Customer Service Specialist, your key responsibilities will include:* Showcasing new users how to create effective profiles to maximize their contract, grant, financing, and loan opportunities* Engaging with users on our social media platform, addressing their queries and concerns in a professional and empathetic manner* Responding to customer questions through our in-house ticket system, chat, conferencing, and phone support* Collaborating with our marketing team to optimize PPC and SEO strategies* Identifying potential product bugs reported by real users and coordinating with the development team for resolutions* Analyzing relevant data to identify trends, failures, and opportunities for improvement* Working with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our platformSkills & QualificationsTo succeed in this role, you will need:* A minimum of two years of experience in social media customer service or a related field* Knowledge and experience with bolthires Office, VPN, and CRM tools* Exceptional written and spoken English communication skills, with the ability to use AI for research* The ability to engage professionally and empathetically with users on social media platforms* Proactive and able to work remotely and independently with minimal supervision* A plus to communicate in English and one or more other languages natively or using bolthires Translate/AICompany Culture & BenefitsAt blithequark, we value our employees and offer a range of benefits and perks to support their growth and well-being.As a remote Social Media Customer Service Specialist, you can expect:* A dynamic and supportive work environment that encourages collaboration and innovation* Opportunities for career growth and professional development* A comprehensive benefits package, including health insurance, retirement plans, and paid time off* Access to cutting-edge technology and tools to enhance your productivity and efficiency* A flexible and remote work arrangement that allows you to balance your work and personal lifeCompensation & PerksWe offer a competitive salary and a range of perks to recognize your hard work and dedication.As a remote Social Media Customer Service Specialist, you can expect:* A salary range of $40,000 - $60,000 per year, depending on experience* A comprehensive benefits package, including health insurance, retirement plans, and paid time off* Access to a range of perks, including a 401(k) matching program, employee discounts, and a flexible work arrangementIf you are passionate about delivering exceptional customer experiences and navigating the ever-evolving social media landscape, we invite you to apply for this exciting opportunity.To learn more about this role and to, please visit our website at. We look forward to hearing from you!