Experienced Customer Service Representative – Chat Support for blithequark's E-commerce Operations

At blithequark, we're revolutionizing the way people shop for high-quality, affordable kitchen and bathroom cabinets. As one of America's leading e-commerce companies, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking a highly skilled and motivated Customer Service Representative to join our remote team and help us achieve our growth goals. About blithequark blithequark is a dynamic and innovative company that's been making waves in the e-commerce industry since 2012. Our team of experienced sales and design professionals has helped thousands of customers bring their kitchen and bathroom dreams to life. With a strong focus on customer satisfaction and a passion for delivering exceptional service, we're committed to building long-lasting relationships with our customers. Our company culture is built on a foundation of trust, respect, and open communication, and we're looking for like-minded individuals to. The Role As a Customer Service Representative, you'll be the front face of blithequark, handling customer inquiries and providing exceptional support through our chat platform. Your primary responsibilities will include: * Responding to customer inquiries in a timely and professional manner * Resolving customer complaints and issues in a fair and efficient manner * Providing product information and recommendations to customers * Processing orders and resolving shipping-related issues * Collaborating with internal teams to resolve complex customer issues * Maintaining accurate records of customer interactions and resolving issues Who We're Looking For To succeed in this role, you'll need to possess a unique combination of skills and traits, including: *Speed and Stress Threshold: You'll need to be able to handle multiple customer requests simultaneously and respond quickly to urgent inquiries. *Strong Work Ethic: You'll be the face of blithequark, and your dedication to customer satisfaction will be paramount. *Creativity: You'll need to think on your feet and come up with creative solutions to complex customer issues. *Sales Acumen: You'll have opportunities to upsell and cross-sell products to customers, and you'll need to be passionate about helping customers find the right products. *Independence: You'll be working remotely, and you'll need to be self-motivated and able to work independently. *Thoroughness: You'll need to be meticulous in your work, ensuring that every customer interaction is accurate and professional. Essential Qualifications * 1 year of customer service experience (preferred) * Fluency in English (speech and writing) * Fast and accurate typing skills (at least 40 WPM) * Basic knowledge of the MS Office suite * Ability to work in a fast-paced, dynamic environment Preferred Qualifications * Experience working in a remote or virtual environment * Knowledge of e-commerce platforms and customer service software * Experience with sales and customer service software * Certification in customer service or a related field What We Offer As a Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Competitive hourly rate ($14.00 per hour) * Comprehensive benefits package, including dental and health insurance * On-the-job training and professional development opportunities * Paid time off and flexible work arrangements * Vision insurance and work-from-home flexibility Why Join blithequark? At blithequark, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please including your resume and a cover letter, to. We can't wait to hear from you! Application Question(s) * Are you currently a resident of, or able to relocate to, Florida, Texas, or Arkansas? * What is your approximate typing speed in WPM (words per minute)? Experience * Customer Service: 1 year (Preferred) Location * Texas (Required) Work Location * Remote