Experienced Bilingual (Spanish) Customer Service Representative – Remote Part-Time Opportunity at blithequark

Are you a customer service professional with a passion for delivering exceptional support to diverse populations? Do you possess excellent communication skills in both English and Spanish, and a strong understanding of the importance of empathy and attention to detail? If so, we invite you to join blithequark as a Part-Time Bilingual (Spanish) Customer Service Representative. In this role, you will play a vital part in providing prompt and courteous support to the members of our health plan partners, addressing their inquiries about our transportation services.About blithequarkblithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to improving the lives of our members and partners. Our team is comprised of passionate professionals who share a common goal: to deliver exceptional service and support to those who need it most. As a Part-Time Bilingual (Spanish) Customer Service Representative, you will be an integral part of our team, working remotely to provide support to our health plan partners and their members.Key ResponsibilitiesAs a Part-Time Bilingual (Spanish) Customer Service Representative at blithequark, you will be responsible for:* Handling inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan. * Meeting or exceeding productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey. * Following all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).* Escalating transportation and customer service concerns to contact center leadership team. RequirementsTo be successful in this role, you will need to possess the following qualifications and skills:* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience: We are looking for candidates with a strong background in customer service, preferably in a healthcare setting. * Fully bilingual: English/Spanish: You must be fluent in both English and Spanish, with excellent communication and data entry skills.* High School degree or equivalent: A high school diploma or equivalent is required for this role. * Ability to sit for 8 hours or more a day wearing a headset: You must be able to sit comfortably for extended periods, wearing a headset to handle calls. * Secure, quiet, distraction-free workspace: You will need a dedicated workspace with minimal distractions, allowing you to focus on providing exceptional support to our members. * Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps: You must have a reliable internet connection with the specified speed requirements.* Excellent written, communication, and data entry skills: You will need to possess strong written and verbal communication skills, as well as the ability to accurately enter data into our systems. * Moderate experience in bolthires Teams, Outlook, and Word: Familiarity with these tools is preferred, but not required. * Ability to adapt to high and fast-paced call volume: You must be able to handle a high volume of calls, working effectively in a fast-paced environment. Essential Skills and CompetenciesTo succeed in this role, you will need to possess the following essential skills and competencies:* Communication skills: Excellent written and verbal communication skills, with the ability to communicate effectively in both English and Spanish.* Empathy and patience: You must be able to empathize with our members, providing patient and understanding support. * Attention to detail: You will need to accurately enter data into our systems, ensuring the protection of our members' protected health information (PHI). * Problem-solving skills: You must be able to escalate concerns to our contact center leadership team, working collaboratively to resolve issues. * Adaptability: You will need to adapt to changing call volumes, working effectively in a fast-paced environment.Career Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our team members. As a Part-Time Bilingual (Spanish) Customer Service Representative, you will have access to:* Ongoing training and development opportunities: We offer regular training sessions, workshops, and webinars to help you develop your skills and knowledge. * Career advancement opportunities: We are committed to promoting from within, offering opportunities for career advancement within our organization.* Collaborative and supportive work environment:Our team is dedicated to providing exceptional support to our members, working collaboratively to achieve our goals. Work Environment and Company CultureAs a remote Part-Time Bilingual (Spanish) Customer Service Representative at blithequark, you will work in a flexible and supportive environment, with:* Flexible scheduling: You will have the flexibility to work from home, with a schedule that suits your needs. * Collaborative team:Our team is dedicated to providing exceptional support to our members, working collaboratively to achieve our goals.* Supportive management:Our management team is committed to supporting our team members, providing guidance and resources to help you succeed. Compensation, Perks, and BenefitsAs a Part-Time Bilingual (Spanish) Customer Service Representative at blithequark, you will receive:* Competitive hourly rate: We offer a competitive hourly rate, commensurate with your experience and qualifications. * Benefits package: We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.* Opportunities for advancement: We are committed to promoting from within, offering opportunities for career advancement within our organization. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!