Experienced Remote Customer Support Specialist – Choose Your Schedule

Are you a customer-centric individual with excellent communication skills, a passion for delivering exceptional experiences, and a desire to work in a dynamic environment? Do you thrive in fast-paced environments, handle change with ease, and possess a collaborative approach to problem-solving? If so, we invite you to join blithequark'sRemote Customer Support Specialist program, where you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our customers' lives.About blithequarkblithequark is a leading provider of innovative solutions, and our commitment to excellence is reflected in our dedication to delivering exceptional customer experiences. As aRemote Customer Support Specialist, you'll be an integral part of our team, working closely with customers to resolve their queries, address their concerns, and provide personalized support. Your passion for delivering outstanding customer experiences will be the driving force behind our success, and we're excited to have you on board.Program OverviewOurRemote Customer Support Specialist program is a 14-week initiative that runs from January 13th, 2025, to April 15th, 2025. As a Service Provider (SP), you'll have the flexibility to choose your schedule, ensuring that you can balance your work and personal life. We're looking for individuals who can commit to working all 14 weeks of the program, but we also welcome those who can work a minimum of 30 hours per week. Key ResponsibilitiesAs aRemote Customer Support Specialist, your primary responsibilities will include:* Providing exceptional customer support via phone, chat, and email* Resolving customer queries and addressing their concerns in a timely and professional manner* Developing and sustaining productive customer relationships* Collaborating with internal teams to resolve complex issues and improve customer experiences* Participating in training sessions to stay up-to-date on product knowledge and changes* Adhering to service level and contact per hour commitments* Meeting schedule adherence requirements in a call center environment* Demonstrating initiative and multitasking skills to meet team productivity goalsEssential QualificationsTo be successful in this role, you'll need to possess the following essential qualifications:* High school graduate or equivalent* Basic knowledge of tax laws and tax concepts (desirable)* Experience providing support in a call center environment (desirable)* Excellent written and verbal communication skills* Ability to empathize with customers and modify communication style to meet their needs* Intermediate level of knowledge in relevant operating systems and software environment* Experience with software troubleshooting and customer service skills* Ability to simplify and communicate complex ideas to customers* Critical thinking and problem-solving skills* Ability to research, analyze, and determine an appropriate course of action in a variety of situations* Initiative and ability to multitask* Excellent time management skills and understanding of the value of circling back with customers* Ability to adhere to work schedules and flexibility to work extra shifts when needed* Comfortable being on camera with customers and understanding the value of humanizing the interactionPreferred QualificationsWhile not essential, the following qualifications are preferred:* Experience working in a fast-paced environment and handling change well* Collaborative approach to problem-solving and willingness to share feedback* Understanding of the value of individual impact on the team and company's success* Ability to diffuse situations with angry customers* Comfortable using chat and willing to step-in as needed* Willingness to stay up-to-date on changes to the product and changes that occur within tax seasonSkills and CompetenciesTo succeed in this role, you'll need to possess the following skills and competencies:* Excellent written and verbal communication skills* Ability to empathize with customers and modify communication style to meet their needs* Intermediate level of knowledge in relevant operating systems and software environment* Experience with software troubleshooting and customer service skills* Critical thinking and problem-solving skills* Ability to research, analyze, and determine an appropriate course of action in a variety of situations* Initiative and ability to multitask* Excellent time management skills and understanding of the value of circling back with customers* Ability to adhere to work schedules and flexibility to work extra shifts when needed* Comfortable being on camera with customers and understanding the value of humanizing the interactionCareer Growth Opportunities and Learning BenefitsAs aRemote Customer Support Specialist, you'll have the opportunity to develop your skills, gain experience, and advance your career.Our comprehensive training program will equip you with the knowledge and skills necessary to succeed in this role, and our supportive team will provide you with the guidance and resources you need to excel. You'll also have access to ongoing training and development opportunities, ensuring that you stay up-to-date on the latest industry trends and best practices. Work Environment and Company CultureAt blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation.Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and enthusiasm. As aRemote Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a meaningful impact on our customers' lives. Compensation, Perks, and BenefitsAs aRemote Customer Support Specialist, you'll receive a competitive compensation package, including:* $5 Turbo Bonus Boost per hour (applicable to all hours worked from April 9th to 15th)* Opportunity to work flexible hours and choose your schedule* Comprehensive training program and ongoing development opportunities* Supportive team and collaborative work environment* Access to ongoing training and development opportunities* Competitive compensation packageIf you're a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for theRemote Customer Support Specialist program.Please visit our website to learn more about the program and. We look forward to welcoming you to our team!