Experienced Customer Support Representative – Championing Safe Tech for Families

At blithequark, we're on a mission to revolutionize the way families interact with technology. We believe that a safer digital world is within reach, and we're committed to making it a reality. Our team is comprised of passionate individuals who share a common goal: to empower parents and protect kids in a world where technology is increasingly prevalent. If you're a customer-centric problem-solver with a passion for making a difference, we'd love for you to ! Supporting Families in a Digital EraIn today's fast-paced world, families are constantly navigating the complexities of technology.At blithequark, we're dedicated to creating a safer digital landscape for kids and empowering parents to make informed decisions about their family's online presence. Our Customer Support team is the heartbeat of this mission, providing exceptional care and guidance to families who are navigating the world of safe technology. If you're passionate about helping others and making a positive impact, we'd love for you to ! Be the blithequark GuruAs a Customer Support Representative, you'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more.You'll be the voice of blithequark, providing exceptional support and guidance to families who are relying on us to keep their kids safe online. Problem-Solving ProWhen technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps. You'll be the master of problem-solving, using your critical thinking skills to resolve issues efficiently and effectively. Customer Delight ChampionYour empathy and enthusiasm will leave customers feeling heard, valued, and excited about blithequark.You'll be the champion of customer delight, going above and beyond to ensure that every interaction is a positive one. Show OwnershipYour insights and feedback will help us continually improve our products, services, and support processes. You'll be an integral part of our team, working collaboratively to drive innovation and excellence. Team PlayerYou'll collaborate with your fellow team members and create a positive environment for all. You'll be a team player, working together to achieve common goals and celebrate successes.Continual LearningMaintain a deep understanding of blithequark products and services as they evolve and new ones are introduced. You'll be a lifelong learner, staying up-to-date on the latest developments and innovations in the industry. What You'll Bring* 1+ year(s) of experience in customer service* Prior experience in a contact center, preferably for a technology product or service* Basic technical skills and the ability to quickly learn new software, devices, and systems* Exceptional communication skills and the ability to actively listen* Strong problem-solving and troubleshooting skills to talk customers through situations clearly and accurately* Enthusiastic and can-do attitude that radiates positivity and dedication to each customerWhy You'll Love blithequark* Mission-driven to protect kids and make a difference in the world* Work-life balance with generous PTO, remote-first schedules, and more* Generously covered insurance premiums (up to 100% based on tenure)* 401(k) plan with employer match* Fast-paced startup environment with room for career growth* Energetic and collaborative company culture* Pet insurance to keep your furry friend happy and healthy* Get paid to give your time to the communityEveryone's Welcome Hereblithequark is an equal opportunity employer committed to a diverse and inclusive workplace.We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic. CompensationThis role offers a competitive hourly rate of $16, with the opportunity to earn a quarterly bonus based on performance. Why We're Limited to Utah ResidentsWhile we value talent from everywhere, we are currently limited to hiring employees who reside in Utah.We appreciate your understanding and look forward to connecting with you soon. Ready to Join the blithequark Team? If you're a customer-centric problem-solver with a passion for making a difference, we'd love for you to ! and become a part of our mission to create a safer digital world for kids and empower parents to make informed decisions about their family's online presence.