Experienced Production Manager and Customer Service Representative for Commercial Printing and Direct Mail Services

Introduction to blithequark Located in Harwood Heights, IL, blithequark is a renowned commercial printing company with over 50 years of expertise in the printing industry. Since its establishment in 1973, blithequark has been at the forefront of providing an extensive range of services, including pre-press, sheetfed-offset, web-offset, digital printing, variable printing, finishing, fulfillment, and direct mailing. Our state-of-the-art equipment, including the KM1 digital press, three Heidelberg offset web presses, and two Komori GL 640 UV/LED 6-color sheetfed presses, enables us to print on diverse media types like paper, plastics, and synthetics.At blithequark, we pride ourselves on our commitment to quality, innovation, and customer satisfaction, making us a trusted partner for businesses seeking high-quality printing solutions. About the Position We are seeking an experienced and motivated Production Manager/Customer Service Representative to join our dynamic team at blithequark. The ideal candidate should possess a strong understanding of job production from start to finish and be capable of thriving in a fast-paced environment with tight deadlines.A positive attitude, strong communication skills, self-motivation, trustworthiness, dependability, and adaptability are essential qualities for success in this role. As a Production Manager/Customer Service Representative at blithequark, you will play a critical role in ensuring the smooth execution of printing projects, managing customer relationships, and contributing to the overall growth and success of our company. Key Responsibilities Engineer and manage a wide variety of jobs/projects from start to finish, including interpreting customer requirements, developing and managing timelines throughout the production process, and ensuring quality throughout the process.Effectively manage communications with sales representatives, customers, outside services, and internal departments to ensure seamless collaboration and timely project completion. Responsible for ensuring job specifications are clearly communicated to all departments, interpreting customer purchase orders/instructions accurately, and providing clear, detailed instructions to the manufacturing team. Demonstrate a basic understanding of all printing departments, including: Digital Department Prepress Press Room Bindery Shipping Mailing Manage jobs to estimated costs and ensure each is handled in the most bolthires-efficient manner, optimizing resources and minimizing waste.May include other duties as assigned by management, requiring flexibility and a willingness to adapt to changing priorities and deadlines. Essential Qualifications To be considered for this role, you should possess the following essential qualifications: Must be detail-oriented and have strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong communication skills (verbal and written), with the ability to effectively communicate with customers, sales representatives, and internal departments.Strong customer service skills, with a focus on providing exceptional service and ensuring customer satisfaction. Strong multi-tasking skills, with the ability to work under tight deadlines in a fast-paced environment and manage multiple projects at one time. Ability to manage schedules, meet deadlines, maintain accuracy, and manage costs, with a focus on optimizing efficiency and productivity. Ability to work as a team member and have a positive attitude, with a willingness to collaborate with others and contribute to a positive work environment.Familiarity with MIS systems such as iQuote/ePS and Monarch, with the ability to learn and adapt to new systems and technologies. Proficiency in bolthires Outlook and Excel, with the ability to use these tools to manage communications, track projects, and analyze data. Must understand how to create layouts, with Metrix software knowledge being a plus. Knowledge of press parameters, ink coverage, and press layouts and folding signatures, with the ability to apply this knowledge to optimize printing processes.Strong mailing and variable data experience, with knowledge of postal rules and regulations, and the ability to apply this knowledge to ensure compliance and efficiency. Minimum 5 years of experience in commercial print and direct mail lettershop, with a proven track record of success in a similar role. Preferred Qualifications While not required, the following preferred qualifications can enhance your candidacy for this role: Experience with digital printing, variable printing, and finishing processes, with a focus on optimizing efficiency and quality.Knowledge of industry-specific software and technologies, such as printing management systems and customer relationship management tools. Certifications or training in printing, customer service, or project management, with a focus on continuous learning and professional development. Experience working in a team environment, with a focus on collaboration, communication, and mutual support. Skills and Competencies To succeed in this role, you should possess the following skills and competencies: Communication skills : Ability to effectively communicate with customers, sales representatives, and internal departments, both verbally and in writing.Problem-solving skills : Ability to analyze problems, identify solutions, and implement effective solutions to ensure timely project completion and customer satisfaction. Time management skills : Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Attention to detail : Ability to ensure accuracy and quality in all aspects of the printing process, from job setup to final delivery. Adaptability : Ability to adapt to changing priorities, deadlines, and technologies, with a focus on continuous learning and professional development.Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for continuous learning, professional development, and career advancement. As a Production Manager/Customer Service Representative, you will have access to: Training and development programs, including industry-specific certifications and workshops. Mentorship and coaching from experienced professionals, with a focus on skill development and knowledge sharing.Opportunities for career advancement, including promotions and lateral moves within the company. A dynamic and supportive work environment, with a focus on collaboration, communication, and mutual support. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a focus on collaboration, communication, and mutual respect. Our company culture is built on the following values: Quality : We are committed to delivering high-quality products and services, exceeding customer expectations and building long-term relationships.Innovation : We encourage creativity, innovation, and continuous improvement, staying at the forefront of industry trends and technologies. Customer satisfaction : We prioritize customer satisfaction, ensuring that every interaction with our company is positive, professional, and responsive to their needs. Teamwork : We foster a collaborative and supportive work environment, encouraging open communication, mutual respect, and teamwork. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Competitive pay based on experience, with opportunities for bonuses and incentives.Paid holidays, vacation days, and sick leave, with a focus on work-life balance and employee well-being. 401(k) plan, with company matching contributions, to support your long-term financial goals. Health insurance, dental, and vision coverage, with a focus on employee health and wellness. Opportunities for professional development, including training, certifications, and education assistance. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role in the printing industry, we encourage you to apply for the Production Manager/Customer Service Representative position at blithequark.With our commitment to quality, innovation, and customer satisfaction, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. and contribute to the success of blithequark, a leader in the commercial printing industry. and take the first step towards a rewarding and challenging career with blithequark!