Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further than blithequark's National Campaigns Unit, where you'll play a critical role in shaping the future of shareholder communications for public companies. As a Customer Service Representative on our team, you'll be the voice of blithequark, connecting with investors and stakeholders to provide accurate information and guidance on contested proxy meetings.Your exceptional communication skills, combined with your ability to think on your feet, will make you a valuable asset to our team. About blithequarkblithequark is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation and partnership drives change, and we're looking for talented individuals like you to.Job SummaryAs a Customer Service Representative on our National Campaigns Unit, you'll be responsible for:* Providing exceptional customer service to investors and stakeholders via phone, email, and chat* Responding to inbound and outbound calls, as well as email inquiries, in a timely and professional manner* Communicating accurate information and guidance on contested proxy meetings, including the importance of voting and the benefits of supporting management's vision* Collaborating with internal teams to ensure seamless communication and resolution of complex issues* Participating in training and development programs to enhance your skills and knowledgeKey Responsibilities* Respond to inbound and outbound calls, as well as email inquiries, in a timely and professional manner* Provide accurate information and guidance on contested proxy meetings, including the importance of voting and the benefits of supporting management's vision* Communicate effectively with investors and stakeholders to understand their concerns and provide solutions* Collaborate with internal teams to ensure seamless communication and resolution of complex issues* Participate in training and development programs to enhance your skills and knowledge* Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfactionEssential Qualifications* High School Diploma or GED required* 6 months+ years of customer service, data entry, or related experience* Good speaking voice and ability to communicate effectively with investors and stakeholders* Ability to read and correct grammar/English speaking* Strong problem-solving skills and ability to think critically* Ability to work in a fast-paced environment and adapt to changing prioritiesPreferred Qualifications* Experience in a call center or customer service environment* Knowledge of shareholder communications and contested proxy meetings* Familiarity with CRM software and other customer service tools* Ability to work independently and as part of a team* Strong time management and organizational skillsEquipment Requirements* MacBook (not preferred, but has to be a current operating system) or Windows (10 or 11)* Headsets - need USB headsets (no wireless)* Dual monitors will be beneficial, but not required* Ability to come off mute when called on (unacceptable not to participate), materials open and are on the current example that is being shared, and participating in the chat when asked to complete a task* Internet Speed: 50 download/ 10 uploadWork Environment and Culture* blithequark is committed to creating a diverse and inclusive work environment that values and respects all employees* Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients and stakeholders* We offer a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development* Our culture is built on the principles of collaboration, innovation, and customer-centricityCompensation and Benefits* Competitive compensation package, including base salary and performance-based bonuses* Comprehensive health insurance, including medical, dental, and vision coverage* Opportunities for professional growth and development, including training and development programs* Flexible work arrangements, including remote work options* Access to a range of employee benefits, including 401(k) matching, employee assistance programs, and moreIf you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.Don't miss this opportunity to join a dynamic and innovative team that's shaping the future of shareholder communications. to become a Customer Service Representative on blithequark's National Campaigns Unit.