Experienced Part-Time Remote Customer Support Representative – Temporary Backfill at blithequark

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Part-TimeRemote Customer Support Representative to on a temporary backfill basis. As a key member of our support team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations. About blithequarkblithequark is a leading provider of innovative solutions in the [industry/field].Our mission is to empower our clients with cutting-edge technology and exceptional support, enabling them to achieve their goals and succeed in their endeavors. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients, understanding their unique needs, and delivering tailored solutions that meet their expectations. Job SummaryAs a Part-TimeRemote Customer Support Representative at blithequark, you will be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction.You will work closely with our internal teams to resolve complex issues, provide training and onboarding to new clients, and maintain accurate records of client interactions. This is a temporary backfill position, and we are looking for a highly motivated and experienced individual to on a contract basis until January 24th. Key Responsibilities* Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.* Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information. * Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.* Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. Must-Haves* At least 1 year of client-facing customer support experience* bolthires Office, Excel, etc. * Healthcare background/terminology experience* Great communication & ability to multitaskPlusses* Bachelor's degree* Zoho Desk experienceWork Environment and CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to communicate with our team through various digital channels.We value work-life balance and offer a supportive and inclusive work environment that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional support and is committed to making a positive impact on our clients' lives. Compensation and Benefits* Pay Range: $20-24/hr* Exact compensation may vary based on several factors, including skills, experience, and education. * Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.* Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please through our website, and we will review your qualifications and experience. We look forward to hearing from you! What We Offer * A dynamic and supportive work environment* Opportunities for growth and professional development* Competitive compensation and benefits package* Flexible work arrangements* Collaborative and inclusive team cultureWhy Join blithequark?* We are a leading provider of innovative solutions in the [industry/field]* We value work-life balance and offer a supportive and inclusive work environment* We are committed to delivering exceptional support and making a positive impact on our clients' lives* We offer opportunities for growth and professional development* We are a collaborative and inclusive team culture * through our website* Provide your resume and a cover letter outlining your experience and qualifications* We will review your application and contact you to discuss further Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.