Experienced International Customer Support Representative – Remote Opportunity at blithequark

Join the blithequark team and be part of a movement that's revolutionizing the leather industry with a focus on sustainability, style, and transparency. As a key member of our remote customer support team, you'll play a vital role in shaping the future of the leather industry and delivering exceptional customer experiences. About blithequark At blithequark, we're passionate about creating high-quality, natural leather products that not only make a statement but also promote conscious consumption and sustainable elegance. Our commitment to transparency, quality, and slow fashion sets us apart from the rest. We're a company that values flat hierarchies, open communication, and regular team connects with international colleagues. Our goal is to create a work environment that's inspiring, supportive, and empowering. Your Mission: Roles and Responsibilities As an Experienced International Customer Support Representative, you'll be responsible for: * Providing fast and sensible solutions to customer tickets * Handling tricky customers with empathy and professionalism * Recognizing and owning mistakes, offering solutions, and taking proactive steps to prevent similar issues in the future * Balancing company policy with customer demands while maintaining a high level of customer satisfaction * Multitasking and prioritizing tasks to meet deadlines and deliver exceptional results * Identifying team needs and proactively taking action to support colleagues What Awaits You at blithequark * A competitive salary package, including overtime pay, that reflects your commitment and value to the team * Exceptional benefits, such as an attractive bonus system and flexible working hours, that make your work life easier * An inspiring work culture that fosters open communication, flat hierarchies, and regular team connects with international colleagues * Opportunities for career growth and professional development in a dynamic and supportive environment * A chance to be part of a movement that's changing the leather industry for the better What You Should Bring with You * Minimum 2 years of customer support experience, with a proven track record of delivering exceptional results * English communication skills, including reading and writing, are a must * Spanish and French language skills are a plus, but not required * The ability to handle customer queries and complaints with empathy and professionalism * Quick thinking and problem-solving skills to provide effective solutions * Excellent communication and interpersonal skills to retain customers and build strong relationships * Ability to work independently while escalating issues when necessary * Accurate record-keeping skills in CRM systems Why Join blithequark? * Our products are a symbol of conscious consumption and sustainable elegance, making a statement that's both stylish and responsible * We're proud to offer high-quality natural products that introduce the charm and elegance of vintage leather goods * From the unmistakable smell of real leather to our diverse range of products, we have something for everyone * Our goal is to create stylish but also functional products that accompany you on all your adventures What Makes Us Special? * We actively promote the principles of slow fashion by investing in transparent production and creating items that are both durable and timeless * We're committed to transparency, quality, and sustainability, setting us apart from the rest of the industry If you're passionate about delivering exceptional customer experiences and joining a movement that's changing the leather industry for the better, we want to hear from you! through our online form or hit the apply button from the job portal you're applying from. The application process only takes 5 minutes, and we look forward to receiving your application. Contact Information If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out to Akshata at [email protected]. We're excited to connect with you and explore how you can !