Experienced Part-Time Live Chat Support Specialist – Remote Customer Service Representative at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the flexibility of working from home? If so, we invite you to join our dynamic team at blithequark as a Part-Time Live Chat Support Specialist. As a key member of our customer success team, you will play a vital role in providing top-notch support to our clients via online chat and social media platforms. About blithequarkblithequark is a leading innovator in the customer relationship management industry, dedicated to empowering businesses to build meaningful connections with their customers.Our mission is to revolutionize the way companies interact with their clients, and we're looking for talented individuals like you to join our journey. Job SummaryAs a Part-Time Live Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients via online chat and social media platforms. You will work in a fast-paced environment, responding to customer inquiries, resolving issues, and going above and beyond to ensure customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.Key Responsibilities* Respond to customer inquiries via online chat and social media platforms in a timely and professional manner* Resolve customer issues and concerns in a fair and efficient manner* Provide product information, answer questions, and offer solutions to customer problems* Collaborate with internal teams to resolve complex customer issues* Maintain a high level of customer satisfaction through effective communication and problem-solving skills* Work in a fast-paced environment, adapting to changing priorities and deadlines* Meet or exceed performance metrics and targetsEssential Qualifications* High school diploma or equivalent required; degree in a related field (e.g., customer service, communications, business) preferred* 1+ year of customer service experience in a call center, retail, or similar environment* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and conflict resolution skills* Proficiency in using technology, including social media and online chat platforms* Reliable internet connection and a device that can access social media and website chat functions (phone, tablet, or laptop)Preferred Qualifications* Experience working in a remote or virtual environment* Familiarity with customer relationship management (CRM) software* Knowledge of industry-specific products or services* Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))* Bilingual or multilingual skillsSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and conflict resolution skills* Ability to work independently and as part of a team* Proficiency in using technology, including social media and online chat platforms* Strong customer service skills, with a focus on empathy, patience, and understanding* Ability to adapt to changing priorities and deadlines in a fast-paced environment* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlinesCareer Growth Opportunities and Learning Benefits* Opportunities for career advancement and professional growth within the company* Ongoing training and development programs to enhance customer service skills and industry knowledge* Collaborative and supportive work environment that encourages open communication and feedback* Flexible scheduling and remote work options to balance work and personal lifeWork Environment and Company Culture* blithequark is a remote-friendly company, offering flexible scheduling and work-from-home options* Collaborative and supportive work environment that encourages open communication and feedback* Ongoing training and development programs to enhance customer service skills and industry knowledge* Recognition and rewards for outstanding performance and contributions to the teamCompensation, Perks, and Benefits* Competitive hourly rate of $36 per hour* Flexible scheduling and remote work options* Opportunities for career advancement and professional growth within the company* Ongoing training and development programs to enhance customer service skills and industry knowledge* Collaborative and supportive work environment that encourages open communication and feedbackIf you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.