Experienced Part-time Customer Service Representative – Remote Evening Shift

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are the same? If so, we invite you to join blithequark's dynamic team as a part-time Customer Service Representative in our remote evening shift. This is an exciting opportunity to work with a leading organization that values innovation, teamwork, and customer satisfaction. About blithequarkblithequark is a forward-thinking company that empowers individuals and organizations to achieve their full potential.With a strong presence in the industry, we pride ourselves on our commitment to excellence, diversity, and inclusion. Our team of experts works collaboratively to drive transformation and growth, and we're now seeking a talented Customer Service Representative to join our ranks. Job SummaryAs a part-time Customer Service Representative, you will be responsible for handling outbound calls, responding to inbound calls, and providing exceptional customer experiences. You will work closely with our team to resolve customer concerns, update databases, and meet productivity targets.This is a remote, part-time position that requires a strong work ethic, excellent communication skills, and a passion for delivering results. Key Responsibilities* Handle outbound calls within an acceptable time period in a courteous and professional manner* Respond to inbound calls within an acceptable time period in a courteous and professional manner* Update database in an accurate and timely manner after each call* Keep up to date on Campaign specifics* Meet all targets for Productivity, Quality, Attendance, and Code of Conduct* May be assigned to handle 'Toplist' inbound & outbound calling (contacting shareholders with large investments)* Escalate complaints and issues to Supervisor when necessary* Keep the management team informed of customer feedback* May be assigned to assist with quality (monitor and pull calls, etc.) as a 'peer monitor'* May be assigned to handle routine administrative tasks for operations, training or quality* May be assigned to respond via email or telephone, to inquiries received via email or internet* May be assigned to handle "compliance' or 'escalated' inquiriesEssential Qualifications* 6 months+ experience in Customer Service, Data Entry, or a related field* Ability to read, write, and speak English* Ability to follow a script word for word for 6-8 hours/day* Internet speed requirements include 50 download and 10 upload* Ability to take or place a high volume of calls per day (goal is to handle 30 calls/hour using an auto dialer or call flow)* Ability to leave voicemails as part of the calling process (average 11,000 voicemails per day)Preferred Qualifications* Previous experience in a call center environment* Familiarity with auto dialers or call flow systems* Strong problem-solving and conflict resolution skills* Ability to work independently and as part of a team* Excellent communication and interpersonal skillsSkills and Competencies* Strong customer service skills with a focus on delivering exceptional experiences* Ability to work in a fast-paced environment with multiple priorities* Excellent communication and interpersonal skills* Strong problem-solving and conflict resolution skills* Ability to work independently and as part of a team* Familiarity with technology, including auto dialers and call flow systemsCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a part-time Customer Service Representative, you will have opportunities to:* Develop your customer service skills and expertise* Work with a dynamic team of professionals who are passionate about delivering exceptional experiences* Participate in ongoing training and development programs to enhance your skills and knowledge* Take advantage of career growth opportunities within the organizationWork Environment and Company CultureAs a remote part-time Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace.Our company culture values:* Diversity, equity, and inclusion* Innovation and creativity* Collaboration and teamwork* Customer satisfaction and loyalty* Employee growth and developmentCompensation, Perks, and Benefits* Pay rate: $20.00 - $20.00/hour* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment* Benefits are subject to change and may be subject to specific elections, plan, or program terms* If eligible, benefits may include:+ Medical, dental & vision+ Critical Illness, Accident, and Hospital+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)+ Short and long-term disability+ Health Spending Account (HSA)+ Transportation benefits+ Employee Assistance Program+ Time Off/Leave (PTO, Vacation or Sick Leave)If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please by [Application Deadline: March 17, 2025]. We look forward to reviewing your application and welcoming you to our team!