Experienced Customer Service Representative – Home Improvement Industry

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy adapting to new situations? If so, we invite you to join blithequark, a leading provider of lead and workflow management solutions for the home improvement industry, as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative. About blithequarkAcquired by Financeit in 2017, blithequark is a pioneering company that empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales.Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations, providing top-notch inbound and outbound support to the home improvement industry. As a Customer Service Representative at blithequark, you will be the main point of contact for our customers, ensuring their expectations are met and managed throughout the lifespan of their projects. The RoleWe are seeking an enthusiastic and self-motivated Customer Service Representative to. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and adapting to fast-changing guidelines.You will be working in a fast-paced environment, where flexibility, learning aptitude, and excellent communication skills are essential. ResponsibilitiesAs a Customer Service Representative at blithequark, your key responsibilities will include:* Answering incoming calls and responding to customer requests in a timely and professional manner* Working in a fast-paced environment, adapting to changing situations, and prioritizing tasks effectively* Booking appointments for customers with a high degree of data accuracy, ensuring seamless communication and coordination* Maintaining excellent written and verbal communication skills, conveying information clearly and concisely* Identifying and escalating issues to supervisors, ensuring prompt resolution and customer satisfaction* Informing clients about procedures, answering questions, and providing information to ensure a positive experience* Maintaining and improving quality results by adhering to standards and guidelines, ensuring exceptional customer experiencesRequirementsTo be successful in this role, you will need to possess:* A high school diploma or equivalent (G.E.D.)* A minimum of one year of experience in an inbound/outbound call center or retail environment (preferred)* Excellent oral and written communication skills, with the ability to convey information clearly and concisely* The ability to multitask, speaking on the phone, using the computer, and typing simultaneously* A typing speed of at least 25 words per minute (preferred)* Experience in providing exceptional customer service and maintaining established quality requirements* The ability to pass a background checkBenefitsAs a valued member of our team, you will enjoy:* The opportunity to work from home (after completing a one-week in-office onboarding/training period)* A comprehensive benefits package, including $15,000 life insurance (company-paid) and 401K plan eligibility after one year of service with a company match of up to 4%* Weekly/monthly gift card drawings/contests for meeting goals* Career learning and development programs to help you grow and succeed* A casual dress code, promoting a relaxed and comfortable work environmentWork Environment and Company CultureAt blithequark, we value our employees and strive to create a positive, inclusive work environment.Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in empowering our employees to grow and develop, providing opportunities for learning and career advancement. Compensation and PerksWe offer a competitive compensation package, including:* A salary that reflects your skills and experience* Opportunities for career growth and advancement* A comprehensive benefits package, including health insurance, life insurance, and retirement savings* A casual dress code and flexible work arrangements* Access to career learning and development programs* Recognition and rewards for outstanding performanceIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply and we will contact you if you become selected for a virtual interview. ! Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.