Experienced Lead Content Developer and Customer Trust Content Manager – Developing Strategic and Customer-Facing Communications for Global Audiences

Introduction to blithequark At blithequark, we are passionate about creating and delivering high-quality content that empowers our customers and drives business success. As a leader in the industry, we recognize the importance of clear, concise, and straightforward communication in building trust and loyalty with our global audience. Our Customer Trust Content Management (CTCM) team plays a vital role in developing and managing content that supports our operations and drives customer satisfaction. We are now seeking an experienced Lead Content Developer and Customer Trust Content Manager to and contribute to our mission of delivering exceptional customer experiences. A Day in the Life of a Lead Content Developer As a Lead Content Developer at blithequark, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for our customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You will be the owner of the investigator and customer experience, working closely with global stakeholders to understand business priorities and legal requirements that drive the need for high-quality content. Your self-motivation and ability to look around corners for ways to improve the reader experience will be essential in this fast-paced environment. Key Responsibilities Develop high-quality content that responds to the rapidly changing seller landscape Work with global stakeholders to understand business priorities and legal requirements Document operational processes and create messaging for a global audience Contribute to team-level goals and initiatives, including content projects and ad-hoc tasks Troubleshoot tool issues impacting content and flag issues to the relevant tech team Partner with internal and external stakeholders to deliver high-quality content About the CTCM Team The CTCM team at blithequark supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. As a global team based in multiple locations, we value diversity, inclusivity, and collaboration. Essential Qualifications Experience managing complex content projects Experience with project management, including working on multiple projects simultaneously Mastery of verbal and written English communications Strong editorial background and exceptional proofreading and content creation skills Strong content strategy and information architecture skills Demonstrated success at learning and explaining business processes Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment Ability to solve problems and work without close direction in ambiguous environments Ability to troubleshoot and report issues via the appropriate channels Good judgment and effective communication Able to work in a diverse team Preferred Qualifications 3+ years experience managing content projects of medium or high complexity Experience working as part of a global team Experience in a multi-language publishing environment, including translation memories, terminology databases Experience creating content for translation and localization Experience in editorial/peer review Strong attention to detail and organizational skills Experience with HTML, XML, DITA, or content management systems (CMS) Bachelor's degree in a related field Experience with, or exposure to, CTPS Operations or business processes for blithequark customers Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Lead Content Developer, you will have opportunities to learn and develop new skills, including content strategy, information architecture, and project management. You will also have the chance to work with a diverse team of professionals and contribute to the development of our content management systems and processes. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We empower our employees to deliver the best results for our customers, and we provide a supportive and collaborative environment that fosters growth and development. Our company culture is built on a foundation of trust, respect, and open communication, and we strive to create a workplace where everyone feels valued and empowered to contribute. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our team. We also provide opportunities for professional development, including training, mentorship, and education assistance. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. Conclusion If you are a motivated and experienced content developer with a passion for creating high-quality content, we encourage you to apply for this exciting opportunity to join the CTCM team at blithequark. As a Lead Content Developer, you will play a critical role in developing and managing content that supports our operations and drives customer satisfaction. Don't miss this chance to join a dynamic and inclusive team and contribute to the success of blithequark. and take the first step towards an exciting and rewarding career with our company.