Customer Success Team Lead – Merchant Onboarding and Support

Are you a seasoned leader with a passion for empowering teams and driving customer success? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than this exciting opportunity to join blithequark's Customer Success Team as a Team Lead, where you'll play a critical role in shaping the future of our merchant onboarding and support processes. About blithequarkAt blithequark, we're on a mission to revolutionize the way people live, work, and interact with each other.As a technology and logistics company, we're constantly pushing the boundaries of innovation and growth, and we're looking for talented individuals like you to. With a focus on diversity, inclusion, and employee well-being, we're committed to creating a workplace culture that's both challenging and rewarding. The RoleAs a Customer Success Team Lead, you'll be responsible for overseeing a team of Implementation Associates who support our New Vertical SMB merchants. Your primary focus will be on guiding the full merchant journey, from late-stage sales through onboarding, go-live, and post-launch.You'll work closely with your team to drive performance, streamline operations, and champion a seamless merchant experience. Key Responsibilities* Drive team performance by aligning daily execution with OKRs and broader departmental goals* Lead initiatives to streamline and scale operations, improving efficiency and impact* Oversee and execute pilot programs to test and implement new strategies within the team* Champion a seamless merchant experience by ensuring consistent, high-quality onboarding and support* Partner cross-functionally with Pre-Sales and Merchant Services to address unique cases and optimize workflowsWhat We're Looking For* 3+ years of people management or supervisor experience and demonstrated leadership* 5+ years of experience in customer success, account management, onboarding, or other related fields* Demonstrated commitment to building team cultures where making room at the table is paramount* Experience maintaining an organized and up-to-date pipeline of opportunities, and ability to organize content in a way that's easily digestible* Experience with detailed operational flows and data analysisWhat We Offer* Competitive base salary, ranging from $91,360 to $134,400 USD, depending on location* Opportunities for equity grants and sales commission* Comprehensive benefits package, including 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave* Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)* Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles), and paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)* Hybrid work environment, with opportunities for in-person collaboration through training, offsites, and team-building events* Direct access to resources and mentorship needed to grow your career* Opportunity to work with a diverse team of talented individuals who share your passion for innovation and customer successWhy Join Us?* We're a rapidly growing company with a strong commitment to innovation and customer satisfaction* We offer a comprehensive benefits package and competitive compensation* We're dedicated to creating a workplace culture that's both challenging and rewarding* We're passionate about empowering local economies and making a positive impact on our communities* We're committed to diversity, inclusion, and employee well-beingIf you're a motivated and experienced leader who's passionate about customer success, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer. We're committed to creating a workplace culture that's inclusive and respectful of all individuals, regardless of their background, experience, or perspective. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all walks of life. AccommodationsIf you need any accommodations during the application or interview process, please inform your recruiting contact upon initial connection.We're committed to providing a fair and accessible hiring process for all candidates.