Experienced Customer Support Representative – Home-Based Remote Position at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you! blithequark is seeking an experienced Customer Support Representative to in a home-based remote position. As a key member of our Client Care division, you will play a vital role in providing top-notch support to our customers, helping them navigate their healthcare plans and making a meaningful impact on their lives.About blithequarkAt blithequark, we're dedicated to revolutionizing the healthcare industry by delivering innovative, patient-centric solutions that make a real difference in people's lives. Our mission is to empower individuals to take control of their health and well-being, and we're committed to creating a culture that values diversity, inclusion, and compassion. As a Fortune 4 company, we're proud to be a leader in the industry, and we're looking for talented individuals like you to. Job SummaryAs a Customer Support Representative at blithequark, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.You will be the face of our company, and your interactions with customers will be guided by our core values of empathy, kindness, and respect. This is a home-based remote position, and you will be expected to work independently, using your own equipment and internet connection to access our systems and communicate with customers. Key Responsibilities* Answer inbound calls and respond to customer inquiries in a timely and professional manner* Provide accurate and helpful information about our healthcare plans, including coverage, benefits, and eligibility* Resolve customer issues and concerns in a fair and compassionate manner* Use problem-solving skills to troubleshoot and resolve complex issues* Collaborate with internal teams to resolve customer issues and improve overall customer experience* Meet or exceed performance metrics and quality standards* Stay up-to-date on product knowledge and company policies to provide accurate and informed responses to customersRequired Qualifications* 1 year of experience in a customer-facing role, such as call center, retail, or hospitality* Excellent communication and interpersonal skills* Ability to work independently in a home-based remote environment* Strong problem-solving and critical thinking skills* Proficiency in Windows-based applications and ability to learn new software systems quickly* High school diploma or equivalent required; associate's or bachelor's degree preferred* Must live within 150 miles of Nashville, USAPreferred Qualifications* Experience in the healthcare industry or a related field* Strong knowledge of healthcare plans and benefits* Ability to work in a fast-paced, dynamic environment* Excellent time management and organizational skills* Strong attention to detail and ability to multitask* Ability to work in a team environment and collaborate with internal teamsBusiness OverviewAt blithequark, we're committed to creating a culture that values diversity, inclusion, and compassion.We believe that every individual has a unique perspective and contribution to make, and we strive to create an environment that is welcoming and inclusive for all. Our Heart At Work Behaviors™ guide our actions and decisions, and we're dedicated to making a positive impact on the lives of our customers and employees. Work Environment and CultureAs a home-based remote employee, you will be responsible for creating a professional and productive work environment in your home. This includes:* Maintaining a dedicated workspace that is free from distractions and interruptions* Using a reliable internet connection and computer equipment to access our systems and communicate with customers* Adhering to blithequark's policies and procedures, including HIPAA and regulatory compliance* Participating in regular virtual meetings and training sessions to stay connected with the team and stay up-to-date on company news and initiativesCompensation and Benefits* Competitive hourly rate: $20-30 per hour* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for professional growth and development* Recognition and rewards for outstanding performanceIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! !