Customer Support Specialist - Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading organization in the industry, where we're seeking a highly skilled Customer Support Specialist to join our remote team. As a Customer Support Specialist at blithequark, you'll play a critical role in ensuring the highest level of customer satisfaction by providing timely, accurate, and courteous support to our valued clients. If you're a problem-solver with excellent communication skills, a strong work ethic, and a passion for delivering results, we want to hear from you. About blithequark blithequark is a forward-thinking organization that's revolutionizing the way we approach customer support. Our team is dedicated to providing exceptional experiences that exceed our customers' expectations. We're committed to fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive. As a remote team member, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive community. Responsibilities As a Customer Support Specialist at blithequark, your primary responsibilities will include: * Reviewing data for integrity and accuracy, prior to hand-off for any system inputs, to ensure seamless operations and minimize errors. * Serving as the primary audit point for Planned Demand quantities, allocations, and special event data, to ensure accuracy and compliance. * Providing courteous and prompt support to customers, resolving their questions and problems, or referring them to the appropriate personnel when necessary. * Executing the administration of customer-required systems, including pricing, promotions, and general item maintenance, to ensure a seamless customer experience. * Maintaining customer-specific national and regional custom discount files within blithequark and customer-based systems, to ensure accurate and up-to-date information. * Coordinating with internal departments on promotion and new item processes for assigned accounts, to ensure timely and accurate execution. * Reviewing and coordinating with Account Managers on new store opening accounts within blithequark business systems, to ensure proper attributes and price structure are activated on each account. Requirements To be successful in this role, you'll need: * An Associate degree in Business Management or a related field, or equivalent experience. * 3-5 years of customer-related experience and account management experience, with a proven track record of delivering exceptional support experiences. * Proficiency in Microsoft Office Suite, with a strong understanding of its applications and features. * SharePoint and ASAP skills are preferred, but not required. * Excellent judgment and problem-solving skills, with the ability to work independently and make decisions in a fast-paced environment. Benefits As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance to ensure your health and well-being. * A competitive 401(k) plan to help you save for your future. * Flexible PTO or a competitive PTO plan, so you can take time off when you need it. * A mentorship program and developmental opportunities, to help you grow and advance in your career. * Other benefits applicable to specific roles, including opportunities for professional development and growth. Skills and Competencies To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues. * Proficiency in Microsoft Office Suite, with a strong understanding of its applications and features. * SharePoint and ASAP skills are preferred, but not required. * Excellent judgment and decision-making skills, with the ability to work independently and make decisions in a fast-paced environment. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Career Growth Opportunities At blithequark, we're committed to helping our employees grow and advance in their careers. As a Customer Support Specialist, you'll have opportunities to: * Develop your skills and expertise through ongoing training and development programs. * Take on new challenges and responsibilities, with the potential to move into leadership roles. * Collaborate with cross-functional teams to drive business results and improve customer experiences. * Participate in mentorship programs and developmental opportunities, to help you grow and advance in your career. Work Environment and Company Culture As a remote team member, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive community. Our company culture is built on the principles of innovation, collaboration, and continuous learning, where our employees can grow and thrive. We're committed to fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported. If you're a motivated and customer-centric professional with a passion for delivering exceptional support experiences, we want to hear from you. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! [](