Experienced Mechanical Customer Service Expert – Delivering Exceptional Support to blithequark Clients

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Mechanical Customer Service Expert. As a key member of our team, you will play a vital role in providing top-notch support to our clients, leveraging your exceptional communication skills, technical expertise, and problem-solving abilities to resolve complex issues and exceed customer expectations.About blithequarkblithequark is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. Our mission is to empower our clients to achieve their goals by providing innovative, customer-centric solutions that drive business success.Your Role in Delivering Exceptional SupportAs an Experienced Mechanical Customer Service Expert at blithequark, you will be responsible for handling customer inquiries with care, providing excellent service through active listening, and resolving issues proactively. Your responsibilities will include:* Handling and carefully responding to all customer inquiries* Providing excellent customer service through active listening* Working with confidential customer information and treating it sensitively* Aiming to resolve issues on the first call by being proactive* Appropriately communicating with customers* Calmly attempting to resolve and de-escalate any issues* Escalating interactions when necessary and appropriate* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issuesWhy Join blithequark?At blithequark, we value the growth and development of our employees, offering opportunities for advancement within the company. Our supportive and inclusive environment ensures that all employees feel valued and inspired to bring their best selves to work every day. We believe in empowering our employees to achieve their goals and reach their full potential. RequirementsTo be successful in this role, you will need:* Ability to work remotely in a virtual team environment* 6 months of customer service experience preferred* Over 18 years of age* Ability to type 25 wpm* High School Graduate or GED* Comfort with desktop computer systems* Proven oral and written communication skills* Logical problem-solving skills* Ability to navigate Windows operating systems* Organization and work prioritization skillsNice-to-HavesWhile not required, the following skills and qualifications are highly desirable:* Experience working in a mechanical customer service environment* Knowledge of mechanical systems and components* Familiarity with technical documentation and troubleshooting guides* Ability to work with technical diagrams and schematics* Experience with CRM software and other customer service toolsBenefitsAs a valued member of our team, you will enjoy a range of benefits, including:* Paid Training* Competitive Wages* Full Benefits (Medical, Dental, Vision, 401k and more)* Paid Time Off* Employee wellness and engagement programsIf you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Work Environment and LocationThe position is based in the Bristol, TN area, and candidates must reside within a 50-mile radius of Bristol, TN. Our office is designed to be supportive and inclusive, with a collaborative and engaging environment that fosters growth and development. Career Growth OpportunitiesAt blithequark, we believe in empowering our employees to achieve their goals and reach their full potential.We offer a range of career growth opportunities, including:* Professional development programs and training* Mentorship and coaching* Opportunities for advancement within the company* A supportive and inclusive work environment that encourages growth and developmentLearning BenefitsWe are committed to providing our employees with the skills and knowledge they need to succeed in their roles. Our learning benefits include:* Paid training and development programs* Access to online courses and training resources* Mentorship and coaching* Opportunities for professional certification and advancementCompensation and PerksWe offer a competitive compensation package, including:* Competitive wages* Full benefits (Medical, Dental, Vision, 401k and more)* Paid time off* Employee wellness and engagement programsConclusionIf you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to join blithequark as an Experienced Mechanical Customer Service Expert.With a supportive and inclusive work environment, opportunities for career growth and development, and a range of benefits and perks, we offer a unique and rewarding career experience. to take the first step towards a fulfilling and successful career with blithequark!