Experienced Healthcare Customer Service Representative - Remote Opportunity for Ohio Residents

At blithequark, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a global leader in digital business services, we're committed to helping the world's best brands streamline their business in meaningful and sustainable ways. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to supporting our communities, clients, and the environment. Why Join blithequark? We offer a range of benefits that make us stand out from the rest, including: * Paid Training to help you develop your skills and confidence * Competitive Wages to recognize your hard work and dedication * Full Benefits, including Medical, Dental, Vision, 401(k), and more, to ensure your well-being and financial security * Paid Time Off to relax, recharge, and spend time with loved ones * Employee wellness and engagement programs to support your physical and mental health About the Role As a Healthcare Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. With the opportunity to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Responsibilities Your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required Qualifications We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience (preferred) * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills Work from Home Requirements To ensure your success in this remote role, you'll need: * A reliable internet connection with the following specifications: + Minimum subscribed download rate of 25.0 MBPS + Minimum subscribed upload rate of 10.0 MBPS + ISP with no packet loss and Ping under 30MS * A clean and quiet workspace Be Part of Our blithequark Family At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: Job Details * Job Type: Full-time * Pay: $14.00 per hour * Benefits: + 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance * Work Location: Remote We can't wait to hear from you! to and start making a difference in people's lives.