Experienced Customer Support Specialist – Delivering Exceptional Experiences at blithequark

Are you passionate about providing top-notch customer service and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading distributor of shipping, industrial, and packaging materials with a commitment to excellence and a passion for growth. As a Customer Support Specialist at blithequark, you'll be at the forefront of delivering exceptional experiences for our customers. You'll be the face of our company, working closely with customers to resolve their queries, address their concerns, and provide them with the solutions they need to succeed. With a focus on collaboration, innovation, and continuous improvement, you'll be an integral part of a high-performing team that's dedicated to making a difference. About blithequark blithequark is a family-owned company with a rich history of innovation and a commitment to excellence. As North America's leading distributor of shipping, industrial, and packaging materials, we've built a reputation for quality, reliability, and customer satisfaction. With over 9,000 employees across 14 locations, we're a dynamic and growing organization that's always looking for talented individuals to. Job Summary As a Customer Support Specialist at blithequark, you'll be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat. You'll work closely with customers to resolve their queries, address their concerns, and provide them with the solutions they need to succeed. You'll also be responsible for processing customer orders and inquiries, helping customers navigate our website and online ordering, and becoming a product and solutions expert. Key Responsibilities * Process customer orders and inquiries in a collaborative call center using world-class technology * Communicate with customers over phone, email, and chat * Help customers navigate blithequark's website and online ordering * Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently * Collaborate with internal teams to resolve customer issues and provide exceptional service * Continuously improve processes and procedures to enhance customer satisfaction and experience Minimum Requirements * High school diploma or equivalent; Bachelor's degree preferred * Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite Essential Qualifications * 1-2 years of customer service experience in a call center or retail environment * High school diploma or equivalent; Bachelor's degree preferred * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite Preferred Qualifications * 2+ years of customer service experience in a call center or retail environment * Bachelor's degree in a related field (e.g. business, communications, marketing) * Experience with CRM software and customer relationship management * Knowledge of shipping, industrial, and packaging materials * Fluency in multiple languages Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Ability to learn and adapt quickly to new processes and procedures * Strong customer service skills, with a focus on empathy and understanding * Ability to work collaboratively as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Ongoing training and development programs * Mentorship and leadership development opportunities * Tuition assistance program for professional continuing education * Opportunities for advancement and career growth Work Environment and Company Culture blithequark is a dynamic and growing organization that's committed to creating a positive and inclusive work environment. We offer: * Best-in-class, clean, modern facilities * First-class fitness center and beautifully maintained walking paths * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Opportunities for socialization and community involvement Compensation, Perks, and Benefits We offer a competitive compensation package, including: * Pay from $24 to $28 per hour with significant growth and earning potential * Complete health insurance coverage and 401(k) with 6% employer match that starts day one * Multiple bonus programs * Paid holidays and generous paid time off * Tuition Assistance Program that covers professional continuing education If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we want to hear from you! to become a Customer Support Specialist at blithequark and join a dynamic and growing organization that's committed to excellence and innovation.