Experienced Healthcare Customer Service Representative – Remote Opportunity for Compassionate and Tech-Savvy Individuals to Deliver Exceptional Patient Support

Welcome to blithequark Imagine being part of a global, digital business services company that is dedicated to making a positive impact on people's lives. At blithequark, we deliver innovative, digitally powered business services that help the world's best brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are a force for good in supporting our communities, clients, and the environment. Join Our Mission At blithequark, we believe in empowering our employees to be their best selves, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our mission is to create an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We are dedicated to delivering exceptional customer experiences, and we are looking for talented and compassionate individuals to as Healthcare Customer Service Representatives. Job Overview Key Responsibilities: Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits Respond to all customer inquiries in a timely and professional manner Provide excellent customer service through active listening and empathy Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and solution-focused Communicate effectively and professionally with customers, both verbally and in writing Provide support for Health Care Providers, including researching benefit information and responding to requests for assistance Accurately document and maintain all interactions, ensuring that customer information is up-to-date and accurate Respond to requests for assistance and/or possible processing payments in a timely and efficient manner Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer service and support. We are looking for individuals who are: Comfortable working remotely in a virtual team environment Experienced in customer service, with a minimum of 6 months of experience preferred Over 18 years of age Able to type 25 words per minute A high school graduate or equivalent Comfortable with desktop computer systems and able to navigate Windows operating systems Proven oral and written communication skills, with the ability to communicate effectively and professionally with customers Logical problem-solving skills, with the ability to think critically and outside the box Organized and able to prioritize work effectively, with a strong attention to detail Work from Home Requirements: To work from home as a Healthcare Customer Service Representative at blithequark, you will need to meet the following technical requirements: Minimum subscribed download rate equal to or exceeds 15.0 Mbps Minimum subscribed upload rate equal to or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace, free from distractions and interruptions Career Growth and Development Benefits and Perks Paid training to help you build your skills and knowledge Competitive wages and rewards for your hard work and dedication Full benefits, including medical, dental, vision, 401k, and more Paid time off to relax and recharge Employee wellness and engagement programs to support your physical and mental health Company Culture If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please note that all hires must reside within the state of Rhode Island. To apply, please including your resume and a cover letter, and we will be in touch to discuss your application further. We look forward to hearing from you and welcoming you to the blithequark team!