Experienced Customer Experience Manager for Remote Client Support and Store Operations at blithequark

Introduction to blithequark and the Industry blithequark is a leading private industry player, renowned for its commitment to customer satisfaction and employee growth. As a key figure in the retail landscape, blithequark continues to innovate and expand its operations, creating exciting opportunities for professionals looking to make a meaningful impact. The customer experience manager role is pivotal in driving client satisfaction, ensuring seamless store operations, and fostering a positive work environment. If you are passionate about delivering exceptional customer service, mentoring teams, and contributing to the success of a dynamic organization, this role at blithequark is tailored for you. Job Overview The Customer Experience Manager at blithequark will be responsible for overseeing the execution of store standards across the entire store, focusing on client care, department readiness, and operational efficiency. This role involves mentoring partners, addressing customer service escalations, performing Director On-the-Job (MOD) duties, and ensuring the store operates smoothly and safely. The ideal candidate will have a strong background in customer service, team management, and retail operations, with the ability to work flexibly and make sound business decisions. Key Responsibilities Client Assistance and Partner Engagement: Drive customer service and partner engagement; mentor partners on appropriate client care procedures to ensure the team delivers the highest level of customer service. Conflict Resolution: Resolve customer escalations within the store and through Client Care, ensuring timely and satisfactory resolutions. Operational Efficiency: Ensure Division Managers and Floor Sales Partners are prepared for high-volume sales periods, monitor client flow through checkouts, and take action to guarantee clients receive quick, friendly help. Leadership and Development: Provide real-time coaching based on observations and behavior, collaborate with Associate Senior Managers on formal performance discussions and discipline, and recognize partners for demonstrating value-based behaviors and productivity. Store Operations and Management: Lead store opening gatherings, perform Opening, Closing, and MOD tasks, validate daily store needs with Associate Senior Managers and Senior Managers, and ensure partners complete all store agendas as per timing expectations. Essential Qualifications To be considered for the Customer Experience Manager role at blithequark, you must possess a Bachelor's Degree and have relevant experience in retail management or a related field. The ability to work an 8-hour shift, with flexibility in scheduling, is required. A strong understanding of customer service principles, team management, and operational efficiency is essential. Proficiency in English is mandatory, and the ability to legally work in the US is a prerequisite. Preferred Qualifications Entire Store Management Experience: Previous experience in managing entire store operations, including client care, department readiness, and operational efficiency. Large Box Retail Insight: Knowledge of large box retail operations, including sales strategies, inventory management, and customer service standards. Home Improvement Industry Experience: Familiarity with the home improvement industry, including products, services, and customer needs. Skills and Competencies The successful candidate will possess excellent communication and interpersonal skills, with the ability to mentor, coach, and develop partners. Strong problem-solving and conflict resolution skills are essential, along with the ability to work in a fast-paced environment and prioritize tasks effectively. Proficiency in using technology, including point-of-sale systems and communication tools, is required. The ability to lift, handle, and carry material or equipment of moderate weight (8-20 pounds) and stand or walk for extended periods is necessary. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Manager, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, team management, and retail operations. Opportunities for career advancement are available, with a clear path for professional growth and development. You will be part of a dynamic team, working together to achieve common goals and drive business success. Work Environment and Company Culture blithequark offers a supportive and inclusive work environment, where diversity and individuality are valued. Our company culture is built on the principles of respect, integrity, and teamwork, with a strong focus on customer satisfaction and employee engagement. As a Customer Experience Manager, you will be part of a collaborative team, working together to drive business success and deliver exceptional customer experiences. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a salary range of $20 - $30 per hour, depending on experience. Additional perks and benefits include flexible scheduling, opportunities for career advancement, and a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Conclusion If you are a motivated and experienced professional, looking to make a meaningful impact in the retail industry, we encourage you to apply for the Customer Experience Manager role at blithequark. With its commitment to customer satisfaction, employee growth, and community involvement, blithequark is an ideal place to build a rewarding and challenging career. to join our dynamic team and contribute to the success of our organization.