Experienced German Speaking Customer Support Agent – E-Mail Support for blithequark bolthires Sellers

Are you a highly motivated and detail-oriented individual with excellent communication skills in German? Do you have a passion for delivering exceptional customer support and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a German Speaking Customer Support Agent, specializing in E-Mail Support for bolthires Sellers. About blithequarkblithequark is a leading provider of Account Management services to bolthires Sellers across Europe, including Germany, Italy, France, Spain, and the United Kingdom.Our team of experts is dedicated to helping bolthires Sellers succeed in the competitive e-commerce landscape by offering a range of services, including listing creation and optimization, customer support, reporting, and marketing. As a German Speaking Customer Support Agent, you will play a vital role in delivering exceptional customer experiences and driving business growth for our clients. Key Responsibilities:As a German Speaking Customer Support Agent, your primary responsibility will be to respond to customer emails in a timely and professional manner.Your key responsibilities will include:* Responding to customer emails within 24 hours, including weekends* Checking email accounts twice a day to ensure prompt response times* Providing accurate and helpful solutions to customer inquiries* Escalating complex issues to senior team members or management as needed* Maintaining a high level of customer satisfaction through effective communication and problem-solving* Working independently with minimal supervision, using excellent time management skills to prioritize tasks and meet deadlinesWorkload and Availability:In the beginning, you can expect to work approximately 1 hour per day, 3-4 days a week.However, as you take on more accounts and become more familiar with our systems and processes, your workload will increase. You will be required to work flexible hours, including weekends, to ensure that customer emails are responded to in a timely manner. Requirements:To succeed in this role, you will need:* Excellent written and verbal communication skills in German (native or near-native proficiency)* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines* Ability to work independently with minimal supervision* Strong customer service skills, with a focus on delivering exceptional customer experiences* Familiarity with bolthires Seller Central and e-commerce platforms (desirable but not essential)* Ability to learn and adapt quickly to new systems and processesPreferredQualifications:While not essential, the following qualifications would be beneficial:* Previous experience in customer support or a related field* Familiarity with bolthires Seller Central and e-commerce platforms* Knowledge of German grammar and syntax* Experience working with CRM software or other customer support toolsSkills and Competencies:To succeed in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work independently and prioritize tasks effectively* Strong customer service skills, with a focus on delivering exceptional customer experiences* Ability to learn and adapt quickly to new systems and processes* Strong time management and organizational skills* Familiarity with bolthires Seller Central and e-commerce platforms (desirable but not essential)Career Growth Opportunities and LearningBenefits:As a German Speaking Customer Support Agent at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.You will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Regular feedback and coaching to help you grow and develop in your role* Opportunities to take on new challenges and responsibilities as you become more familiar with our systems and processes* A collaborative and supportive team environment, with a focus on delivering exceptional customer experiencesWork Environment and Company Culture:blithequark is a dynamic and supportive work environment, with a focus on delivering exceptional customer experiences.Our team is passionate about helping bolthires Sellers succeed in the competitive e-commerce landscape, and we are committed to providing a positive and inclusive work environment for all employees. Compensation, Perks, andBenefits:As a German Speaking Customer Support Agent at blithequark, you can expect a competitive hourly rate, based on your prior experience. You will also have access to a range of benefits, including:* Competitive hourly rate* Ongoing training and development opportunities* Regular feedback and coaching* Opportunities to take on new challenges and responsibilities* Collaborative and supportive team environment* Flexible working hours, including weekendsIf you are a highly motivated and detail-oriented individual with excellent communication skills in German, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you!