Experienced Text-Based Customer Support Associate – Web & Cloud Application Development

Are you a skilled communicator with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading remote service provider dedicated to revolutionizing the way businesses interact with their customers. We're seeking an experienced Text-Based Customer Support Associate to of talented professionals, and we're excited to offer a unique opportunity for individuals with no prior experience or college degree to kickstart their careers in customer support.About blithequarkblithequark is a cutting-edge remote service provider that's changing the face of customer experience. Our team of experts is dedicated to delivering fast, friendly, and personalized support to a portfolio of brands in wellness, e-learning, and lifestyle products. We're passionate about building strong relationships with our clients and their customers, and we're committed to providing a flexible, supportive work environment that allows our team members to thrive. The RoleAs a Text-Based Customer Support Associate at blithequark, you'll play a critical role in delivering exceptional customer experiences through written communication.You'll be responsible for managing live chat conversations, responding to incoming support emails, and documenting every interaction within our cloud-based CRM system. You'll work closely with our team of experts to resolve issues related to accounts, product information, delivery updates, and general service questions. You'll also have the opportunity to learn and grow with our company, developing your skills and expertise in customer support and beyond. Key Responsibilities* Handle live chat conversations in real-time, resolving issues related to accounts, product info, delivery updates, or general service questions* Respond to incoming support emails, crafting personalized replies using approved templates and internal documentation* Document every interaction within the CRM, tagging cases accurately to ensure proper reporting and follow-up* Learn and follow the brand's written tone guide to ensure all messages reflect the client's identity and communication standards* Apply standard solutions for common questions while customizing language to make customers feel heard and valued* Escalate sensitive cases to senior agents, providing detailed written summaries to ensure smooth resolution* Prioritize incoming messages based on urgency, service level agreements, and complexity* Monitor and manage multiple tickets and chat conversations simultaneously while maintaining response speed and accuracy* Review internal announcements at the beginning of each shift to stay updated on product changes, technical issues, or policy updates* Participate in ongoing writing audits, receiving feedback on tone, clarity, and customer satisfaction* Suggest improvements to reply templates or knowledge base articles based on frequent customer feedback* Complete shift summary logs to inform your team of any unresolved issues or special situationsA Typical Shift Breakdown* Early inYour Shift: Review any urgent carryover messages and check team announcements.Begin clearing priority email tickets and open live chat if your shift includes real-time coverage. * Mid-Shift Workload: Expect a steady flow of incoming support requests. You'll be managing 3–4 chat conversations at once, while also working through queued emails. Most messages relate to password issues, billing questions, and order tracking. * Wrapping Up: Conclude active chats, tag unresolved tickets properly, and submit your shift log. If any customers require follow-up, flag their cases for the next available agent and leave clear written notes.Who We're Looking For* No prior experience needed* No degree required—open to all educational backgrounds* Confident written English skills* Typing speed of at least 40 WPM with accuracy* Comfortable working from home and managing your own schedule* Strong attention to detail and written tone* Familiar with using a browser, email, and basic online tools* Available for 15–40 hours per week* Responsive to written feedback from team leads* Reliable internet connection and personal computer setupTips for Performing at a High Level* Writing & Typing Fluency:Your typing doesn't need to be lightning-fast—but your writing must be clear, warm, and error-free.Use positive language and keep replies concise and helpful. * Learning Product Details: You'll get access to searchable help docs and saved replies. The best agents learn how to locate accurate answers quickly rather than memorizing information. * Written Tone and Customer Care:Your tone is everything. Even if you're replying to an angry message, your words should remain calm, respectful, and supportive. Personalize replies instead of sounding robotic. * Managing Live Workload: You'll often juggle several chats at once.Keep your tools organized, use keyboard shortcuts, and prioritize urgent cases without rushing. * HandlingRemote Independence: You won't be on camera. You won't be in meetings. But your results matter. Treat each shift like a professional commitment and manage your environment accordingly. * Growing With Feedback: Feedback is not optional here—it's the culture. Weekly reviews help you improve your responses, which leads to better performance, recognition, and pay. Getting Started with blithequark* Initial Application: Submit your resume and basic availability information.You'll be asked to share your remote setup and time zone. * Written/Typing Skills Assessment: You'll complete a quick chat simulation and written task to demonstrate tone, grammar, and problem-solving skill. * Interview or Chat Simulation: Selected candidates will do a short live chat simulation with a hiring manager to mimic a real customer interaction. * Remote Training (Paid):The client provides a 3-day paid training program with interactive lessons, tone practice, and live tool walkthroughs.* Trial Period With Coaching: You'll start a 10-shift trial period where a support lead will review your tickets and offer coaching every day. * Ongoing Work Assignment: After your trial, you'll be added to the full team with regular shifts, a performance dashboard, and eligibility for bonuses and promotions. Workplace EnvironmentThis is a writing-first, async-first team. You'll rarely have meetings and never be expected to turn on your camera. Everything is tracked through written dashboards, and coaching happens through annotated feedback.The team shares tips in Slack, and peer mentorship is encouraged—but your work style is your own. What matters most is clarity, consistency, and customer satisfaction. Perks and Extras* Paid remote training* Weekly or biweekly pay (depending on region)* Flexible scheduling across time zones* Bonuses for consistent writing quality* No phone calls, meetings, or video chats* Grammarly Premium and Notion access included* Promotion path to QA and editorial roles* Equipment stipend after 30 days of successful shiftsWhyThis Role May Be the Right Fit for YouYou don't need a degree, a resume full of jobs, or special software to succeed here.You just need to write clearly, show up on time, and be willing to improve. If you're tired of jobs that require endless phone calls or strict office rules, this is your chance to work quietly, productively, and on your own terms—while building real remote experience and earning solid pay. Applicant Questions Answered* Do I need to talk to customers on the phone? No. This is a 100% written support position. You will not be making or receiving calls. * Can I apply without any customer service experience?Yes. This is an entry-level role and includes full paid training. * Are international applicants accepted? Yes. As long as your internet connection is stable and your time zone overlaps with shift availability, you are welcome to apply. * Is this a flexible schedule? Yes. You can select from available shifts. We offer both part-time and full-time coverage options. * What type of computer do I need? Any modern desktop or laptop (Mac or Windows) with a browser and internet speed of at least 25 Mbps. No special software is required.* How long does training take? Training lasts 3 days and is fully remote and paid. You'll begin live work immediately afterward. Next Steps to ApplySubmit your resume and complete the brief skills test to begin. You'll hear back within 2–3 business days if selected. This is a fast-track opportunity—training slots are limited, so and begin earning from home without a degree or prior experience.