Experienced Customer Care Specialist – Omnichannel Operations and Store Recovery

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced retail environments where no two days are ever the same? Look no further than blithequark, the premier destination for creative expression and artistic endeavors. As an Experienced Customer Care Specialist – Omnichannel Operations and Store Recovery, you will be the face of our brand, ensuring that every customer interaction is a positive and memorable one. About blithequarkblithequark is a leading creative center in North America, with a network of over 1,300 stores spanning 49 states and Canada.Our mission is to inspire creativity and self-expression in people of all ages and skill levels. We offer a wide range of products and services, from art supplies and custom framing to online learning platforms and community events. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as the go-to destination for artists, makers, and hobbyists. Job SummaryAs an Experienced Customer Care Specialist – Omnichannel Operations and Store Recovery, you will be responsible for delivering exceptional customer experiences across all touchpoints, from in-store interactions to online engagement.You will work closely with the Store Manager and team members to ensure that every customer leaves our store feeling valued, informed, and inspired. Your expertise in omnichannel operations and store recovery will be essential in driving sales growth, improving customer satisfaction, and maintaining a positive store environment. Key Responsibilities* Provide exceptional customer service, ensuring that every interaction is positive, informative, and memorable* Lead the team in meeting performance objectives, including sales targets and customer satisfaction metrics* Oversee the execution of educational and promotional events, ensuring that all protocols and guidelines are followed* Guide the team in managing cash flow, verifying bank deposits, and processing Return to Vendor (RTV) requests and Advance Shipping Notice (ASN) notifications* Support new team members in their roles, providing guidance and training as needed* Participate in the assessment and professional development of team members, identifying areas for improvement and providing feedback* Carry out responsibilities as the Manager on Duty (MOD) position demands, including opening and closing procedures, inventory management, and security protocols* Demonstrate a welcoming and considerate attitude, upholding optimism and courtesy amidst adversity* Welcome patrons, aid in discovering products, and suggest solutions* Participate in truck unloading and stocking operations, ensuring compliance with truck guidelines and financial constraints* Administer and carry out strategies designed to minimize shrinkage and promote a secure work environment* Enhance skills in the sales and manufacturing aspects of Custom Framing* In stores lacking a Framing Manager, supervise the timely delivery of excellent custom framing services to clients by coordinating and overseeing the framing workload with the Store ManagerEssential Qualifications* 2+ years of experience in retail management, with a focus on customer service and team leadership* Proven track record of delivering exceptional customer experiences and driving sales growth* Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders* Ability to work in a fast-paced environment, with a high level of energy and enthusiasm* Strong problem-solving and analytical skills, with the ability to identify areas for improvement and implement solutions* Familiarity with omnichannel operations and store recovery strategies* Ability to work a flexible schedule, including evenings, weekends, and morningsPreferred Qualifications* Bachelor's degree in Business Administration, Marketing, or a related field* Experience in the art supplies or custom framing industry* Knowledge of store operations, including inventory management, cash handling, and security protocols* Familiarity with customer relationship management (CRM) software and other retail technology platforms* Experience in leading teams and developing talentSkills and Competencies* Strong customer service and communication skills* Ability to work effectively in a team environment* Strong problem-solving and analytical skills* Ability to adapt to changing priorities and deadlines* Strong leadership and coaching skills* Ability to work in a fast-paced environment with a high level of energy and enthusiasm* Familiarity with omnichannel operations and store recovery strategies* Ability to work a flexible schedule, including evenings, weekends, and morningsCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to supporting the growth and development of our team members.As an Experienced Customer Care Specialist – Omnichannel Operations and Store Recovery, you will have access to a range of training and development opportunities, including:* On-the-job training and coaching* Leadership development programs* Sales and customer service training* Inventory management and cash handling training* Security protocols and store operations training* Opportunities for advancement to senior leadership rolesWork Environment and Company Cultureblithequark is a dynamic and creative work environment, where every day is an opportunity to learn and grow.Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We offer a range of benefits and perks, including:* Competitive salary and bonus structure* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off and holidays* Opportunities for professional development and advancement* A fun and supportive work environmentCompensation, Perks, and Benefits* Competitive salary and bonus structure* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off and holidays* Opportunities for professional development and advancement* A fun and supportive work environmentIf you are a motivated and customer-centric professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL).