Experienced Full Stack User Support Specialist – Live Chat, Remote Job at blithequark

At blithequark, we're revolutionizing the way creators connect with their audiences by providing a cutting-edge publishing platform that empowers the brightest, most interesting, and most creative people on the internet. Our mission is to build a new economic engine for culture, giving creators the tools they need to succeed and thrive in a rapidly changing media landscape. As a User Support Specialist on our high-impact team, you'll play a vital role in supporting our growing user base with expertise and efficiency, ensuring that our creators can focus on what matters most – creating exceptional content.About the RoleWe're seeking an experienced and passionate User Support Specialist to join our fully remote team, working a flexible Tuesday-Saturday schedule. As a key member of our Support team, you'll provide friendly, expert support to blithequark creators and their subscribers via email and live chat, collaborating closely with colleagues across the company to solve user concerns effectively and efficiently. This is an exciting opportunity to join a dynamic startup environment, where you'll have the chance to make a real impact and contribute to the growth and success of our platform.ResponsibilitiesAs a User Support Specialist, your day-to-day will consist of:* Providing live chat coverage for up to (but no more than) 50% of your time (or 4 hours per shift)* Attending daily team meetings and contributing to team operations (up to 20% of your time)* Remaining time will be spent providing support via email* Collaborating closely with Support team and other colleagues across the company to solve user concerns effectively and efficiently* Demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams* Being a frequent user of the blithequark app and staying informed about product and company updatesKey Responsibilities:* Provide expert support to blithequark creators and their subscribers via email and live chat* Collaborate with Support team and other colleagues to solve user concerns effectively and efficiently* Escalate user issues and feedback to Engineering, Product, and other teams as needed* Stay up-to-date with product and company updates to provide informed support* Participate in daily team meetings and contribute to team operationsRequirementsTo succeed in this role, you'll need:* 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels* Excellent communication skills, both in speech and writing* Comfort with ambiguity and working in a fast-paced startup environment* Ability to provide solutions for a wide variety of technical support challenges* Alignment with blithequark's mission to build a new economic engine for culture and experience as a blithequark subscriber (experience as a creator is a plus!)* Zendesk and Stripe experience is a plus* Direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe) is a plusEssentialQualifications:* 2+ years of experience in a Support, Engineering, or Product role* Excellent communication and problem-solving skills* Ability to work in a fast-paced startup environment* Experience with live channels and technical support challenges* Alignment with blithequark's mission and valuesPreferredQualifications:* Experience with Zendesk and Stripe* Direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe)* Experience as a blithequark creator or subscriberSkills and Competencies:* Excellent communication and problem-solving skills* Ability to work in a fast-paced startup environment* Experience with live channels and technical support challenges* Strong analytical and critical thinking skills* Ability to work collaboratively with colleagues across the company* Strong attention to detail and ability to multitaskCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping our team members grow and develop their skills.As a User Support Specialist, you'll have access to:* Regular training and development opportunities* Mentorship and coaching from experienced colleagues* Opportunities to take on new challenges and responsibilities* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Culture:We're a remote-first company, which means you'll have the flexibility to work from anywhere and at any time. Our team is passionate about creating a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Compensation andBenefits:Our compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $70,000 - $85,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Equal Opportunity Employer:blithequark is an equal opportunity employer.All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We're seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we'd love to meet you.If you're passionate about creating a new economic engine for culture and want to join a dynamic and supportive team, please apply to this role by clicking the link below. We can't wait to hear from you!