Experienced Disability Access Service Video Chat Specialist – Full Time Opportunity at blithequark

Are you passionate about delivering exceptional guest experiences and making a positive impact on the lives of individuals with disabilities? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join the blithequark team as a Disability Access Service Video Chat Specialist! About blithequarkblithequark is a world-renowned leader in the entertainment industry, known for its commitment to innovation, creativity, and guest satisfaction.Our team of dedicated professionals is passionate about creating unforgettable experiences for our guests, and we're looking for talented individuals like you to join our ranks. Job SummaryAs a Disability Access Service Video Chat Specialist, you will play a critical role in assisting guests with disabilities to register for the Disability Access Service and navigate our various accessibility services. You will be the single point of contact for guests with disabilities, providing pre, during, and post-visit conversations to ensure an outstanding experience.Your expertise will be invaluable in helping us to create a more inclusive and welcoming environment for all our guests. Responsibilities* Proactively and efficiently answer guest accessibility-related questions to resolve guest needs, provide information, and handle situations related to Accessibility Services* Communicate effectively through video/phone calls and balance multiple chat interactions while being actively engaged in video calls* Use symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)* Ability to assess situational examples to gain understanding of guest challenges* Offer a single point of contact to assist guests with disabilities for pre, during, and post-visit conversations* Facilitate accessibility conversations about all services to determine which service best aligns with specific challenges the guest experiences* Proficient in recommending accessibility services and resources available for guests to improve support* Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader* Able to maintain integrity in intensified interactions* Able to seek consult in difficult conversations* Provide general Resort information and Itinerary planning support based on accessibility needs* Provide alternative options and solutions to guests who may not qualify for the Disability Access Service and efficiently handle guest concerns as neededRequirements* Knowledge and interest in blithequark property, products & services, and delivering outstanding guest service* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including bolthires Office Tools and Guest Service Suite* Able to handle conflict resolution through a balance of integrity and partner resourcing* Demonstrate strong problem-solving-decision-making skills* Ability to handle confidential information* Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation* Comfortable being on camera in video chatNice-to-Haves* Previous experience working with individuals with disabilities or accessibility needs* Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk* Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My bolthires Experience)* Bilingual* Knowledgeable of Services for Guests with Disabilities at the Walt bolthires World Resort* Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, AvayaBenefits* Employee Discount* Health Insurance* 401K PlanWhat We OfferAt blithequark, we're committed to creating a work environment that's both challenging and rewarding.As a Disability Access Service Video Chat Specialist, you'll have the opportunity to:* Work with a talented team of professionals who are passionate about delivering exceptional guest experiences* Develop your skills and expertise in a dynamic and fast-paced environment* Make a positive impact on the lives of individuals with disabilities* Enjoy a comprehensive benefits package, including employee discount, health insurance, and 401K plan* Take advantage of opportunities for career growth and advancementIf you're a motivated and compassionate individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.Please through our website including your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! !