Experienced Full Stack SaaS Customer Support Specialist – Web & Cloud Application Development

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to this incredible opportunity to join the team at blithequark as a Full Stack SaaS Customer Support Specialist. About blithequark blithequark is a cutting-edge software company that's revolutionizing the way businesses manage their e-commerce operations. With a strong presence in Schenectady and New York City, we're a lean and agile team that's always looking for talented individuals who share our passion for innovation and customer satisfaction. As a key member of our support team, you'll be at the forefront of delivering exceptional experiences to our customers, helping them overcome technical challenges and achieve their business goals. Your Role As a Full Stack SaaS Customer Support Specialist, you'll be responsible for providing top-notch support to our customers, resolving technical issues, and escalating complex problems to our internal teams. Your primary focus will be on our web-based software application, where you'll work closely with customers to understand their needs, diagnose problems, and provide effective solutions. Your expertise will be invaluable in helping us maintain our high standards of customer satisfaction and loyalty. Key Responsibilities * Provide exceptional customer support via phone, email, and chat, ensuring timely and effective resolution of technical issues * Troubleshoot complex problems, collaborate with internal teams, and escalate issues as needed * Develop and maintain a deep understanding of our software application, including its features, functionality, and technical requirements * Collaborate with cross-functional teams to identify and resolve technical issues, improve product quality, and enhance customer experiences * Stay up-to-date with industry trends, emerging technologies, and best practices in customer support and software development * Participate in training and knowledge-sharing initiatives to enhance your skills and expertise You'll Need * Great phone skills, excellent writing skills, and the ability to communicate technical issues to customers in a clear and concise manner * Familiarity with Microsoft Excel and online software applications * Strong troubleshooting skills, with the ability to diagnose complex problems and provide effective solutions * Excellent searching skills, with the ability to navigate Google, knowledge bases, and other resources to find answers and solutions * Ability to balance and prioritize multiple tasks, working effectively in a fast-paced environment * Experience in customer support, e-commerce, or related fields is a plus, but not required Essential Qualifications * High school diploma or equivalent required; degree in computer science, engineering, or related field preferred * 1-3 years of experience in customer support, technical support, or related fields * Excellent communication, problem-solving, and analytical skills * Ability to work independently and collaboratively as part of a team * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Proficiency in Microsoft Office, including Excel, Word, and Outlook * Familiarity with online software applications, including e-commerce platforms and customer support tools Preferred Qualifications * Experience with HTML, CSS, and JSON or XML files * Familiarity with e-commerce platforms, such as Bigcommerce, Shopify, ShipStation, or SKUVault * Experience in sales, marketing, or related fields, with a focus on customer-facing roles * Certification in customer support, technical support, or related fields Skills and Competencies * Effective time management and prioritization * Excellent communication and problem-solving skills * Strong listening and empathy skills * Service orientation and customer-centric approach * Ability to work independently and collaboratively as part of a team * Excellent grammar and spelling skills * Ability to learn quickly and adapt to new technologies and processes Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills and expertise. As a Full Stack SaaS Customer Support Specialist, you'll have access to: * Ongoing training and knowledge-sharing initiatives to enhance your skills and expertise * Opportunities for career advancement and professional growth within the company * Collaborative and dynamic work environment, with a focus on innovation and customer satisfaction * Flexible work arrangements, including remote work options and flexible hours * Competitive compensation and benefits package, including health insurance, 401k, disability, and life insurance Work Environment and Company Culture blithequark is a lean and agile team that values innovation, customer satisfaction, and collaboration. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional experiences to our customers. We're committed to creating a culture that's inclusive, diverse, and supportive, where every employee feels valued and empowered to contribute their best work. Compensation and Benefits We invest in our people and expect them to invest in us. Compensation is completely dependent on your experience, with a range of $30k-$65k per year. We also offer a comprehensive benefits package, including: * Health insurance * 401k * Disability insurance * Life insurance * Flexible work arrangements, including remote work options and flexible hours If you're a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and a video showcasing your values and how you excel at them. We can't wait to hear from you! Position Type Full-Time Position Location Our preference is to identify someone in the Schenectady NY region, but we're accepting stellar applicants for anyone within the US to work remotely. MUST BE ELIGIBLE TO WORK FULL TIME WITHIN THE UNITED STATES WITHOUT REQUIRING SPONSORSHIP We're an equal opportunity employer and welcome applications from diverse candidates. Thank you for considering this opportunity to join the team at blithequark!