Donor Scheduler- Apheresis TR I (Remote)

About the positionResponsibilities• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-bolthires, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.• Take care of your team members - show up for every shift and give 100% while you're there. • Contribute to a friendly and fun environment. • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times. Requirements• High school diploma or equivalent required. • Minimum one year of telephone and customer service or telemarketing experience required. • Experience meeting sales quota preferred. • Outbound calls experience preferred.• Computer experience, excellent customer service and problem-solving skills required. • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Nice-to-haves• Experience meeting sales quota preferred. • Outbound calls experience preferred. Benefits• Medical, Dental Vision plans• Health Spending Accounts & Flexible Spending Accounts• PTO: Starting at 15 days a year; based on type of job and tenure• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays• 401K with up to 6% match• Paid Family Leave• Employee Assistance• Disability and Insurance: Short + Long Term• Service Awards and recognition Apply tot his job