Front Desk Receptionist/Customer Service Representative – blithequark Store

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Front Desk Receptionist/Customer Service Representative in the heart of Old San Juan. About blithequark blithequark is a leading retail company that prides itself on providing an unparalleled shopping experience for our customers. Our stores are designed to be welcoming and inviting, with a focus on exceptional customer service and a wide range of products that cater to diverse tastes and preferences. As a Front Desk Receptionist/Customer Service Representative, you will be at the forefront of this experience, ensuring that every customer interaction is positive, engaging, and memorable. Responsibilities As a Front Desk Receptionist/Customer Service Representative at blithequark, your primary responsibilities will include: * Greeting and assisting guests with check-in and check-out, ensuring a seamless and efficient experience * Managing online and phone reservations, responding to guest inquiries and complaints in a timely and professional manner * Providing local recommendations and arranging transportation when needed, showcasing your knowledge of the area and commitment to customer satisfaction * Performing other duties as assigned related to the front desk role, including maintaining a clean and organized workspace * Collaborating with colleagues to achieve sales targets and provide exceptional customer service Requirements To be successful in this role, you will need to possess the following qualifications and skills: * Must be 21 years or older * Fully bilingual (Spanish/English) * Available to work 2-4 shifts per week, with flexible hours and days * Excellent customer service and communication skills, with the ability to work effectively with diverse customers and colleagues * Proficiency in using computer and reservation systems, with a willingness to learn and adapt to new technologies * Strong judgment, ability to work under pressure, and as part of a team * Immediate availability to start * Prior experience as a receptionist or in customer service is preferred, but not required Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively * Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail, with a focus on accuracy and quality * Ability to work collaboratively as part of a team, with a positive and supportive attitude * Strong adaptability and flexibility, with a willingness to learn and adapt to new situations and technologies Career Growth Opportunities and Learning Benefits As a Front Desk Receptionist/Customer Service Representative at blithequark, you will have opportunities to grow and develop your skills and career. We offer: * On-the-job training and development programs to help you build your skills and knowledge * Opportunities for advancement and career growth, with a focus on promoting from within * A supportive and collaborative work environment, with a focus on teamwork and collaboration * A comprehensive benefits package, including paid time off and on-the-job training Work Environment and Company Culture At blithequark, we pride ourselves on creating a welcoming and inclusive work environment that reflects our values of customer satisfaction, teamwork, and innovation. Our stores are designed to be vibrant and engaging, with a focus on providing an exceptional shopping experience for our customers. As a Front Desk Receptionist/Customer Service Representative, you will be at the forefront of this experience, ensuring that every customer interaction is positive, engaging, and memorable. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A starting hourly rate of $12.00 per hour * Opportunities for advancement and career growth, with a focus on promoting from within * A comprehensive benefits package, including paid time off and on-the-job training * A supportive and collaborative work environment, with a focus on teamwork and collaboration If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including those with disabilities, and are committed to providing a welcoming and inclusive work environment for all employees.