Experienced Full Stack Customer Support Specialist – New Grad Opportunity at blithequark

Are you a recent graduate looking to kick-start your career in customer support? Do you have a passion for delivering exceptional service and a knack for problem-solving? Look no further than blithequark, a cutting-edge company revolutionizing the way businesses manage their workforce. As a Customer Support Specialist, you will be at the forefront of our mission to provide world-class support to our customers, helping them unlock the full potential of our innovative platform. About blithequark blithequark is a San Francisco-based company that has disrupted the traditional HR, IT, and Finance landscape by offering a single, unified platform for businesses to manage their workforce. With a valuation of $1.2B and backing from top investors, blithequark has established itself as a leader in the industry. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a spot on Forbes' list of America's best startup employers. Our Support Team We are building a world-class Support team that is dedicated to helping customers overcome challenges and achieve their goals. Our team members are passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Support Specialist, you will be part of a dynamic and fast-paced environment where no two days are the same. You will work closely with our Product and Engineering teams to gather customer feedback and insights, which will help shape the future of our platform. Responsibilities As a Customer Support Specialist, your primary responsibilities will include: * Becoming a product expert and maintaining a high level of product knowledge to provide accurate information and assistance to customers and colleagues * Taking charge of customer issues from start to finish, working in a dynamic and fast-paced environment * Responding promptly and professionally to customer inquiries via email, chat, or video conferencing * Resolving product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution * Documenting and tracking customer interactions, transactions, comments, and complaints using our CRM system * Gathering customer feedback and working directly with Product and Engineering teams to share insights and help improve products and services * Staying up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers * Working well under time constraints and meeting schedules, at times with unexpected deadlines, to ensure client needs are met * Delivering exceptional service and ensuring customer satisfaction by going the extra mile in every interaction Requirements To be successful in this role, you will need: * A Bachelor's degree obtained within the last 12 months * Proficient in English, with excellent written and verbal communication skills * Demonstrated experience problem-solving with attention to detail * Organizational skills and experience improving processes * Flexibility with changing job duties and responsibilities * Time management skills and ability to prioritize * Ability to work 9am-5:30pm PST * Must be located in PST or MDT time zones Preferred Qualifications While not required, the following qualifications would be beneficial: * Experience in a customer-facing role, preferably in a technical or software-related industry * Familiarity with CRM systems and customer support software * Knowledge of HR, IT, and Finance processes and procedures * Experience working in a fast-paced, dynamic environment What We Offer As a Customer Support Specialist at blithequark, you can expect: * A competitive salary, plus benefits and equity * Opportunities for career growth and professional development * A dynamic and supportive work environment * A chance to work with a cutting-edge platform that is revolutionizing the industry * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) matching program * Flexible work arrangements, including remote work options * Access to ongoing training and development opportunities * A fun and inclusive company culture If you're a recent graduate looking to start your career in customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [[email protected]](mailto:[email protected]). Pay Transparency blithequark is committed to pay transparency and provides a competitive salary range based on location. Please see our pay transparency policy for more information. Non-Exempt, Full-Time, Hourly Position This position is a non-exempt, full-time, hourly position with eligibility for overtime.