Experienced Customer Support Specialist – Real-Time Care Intelligence Solutions

At blithequark, we're revolutionizing the healthcare industry with our innovative Real-Time Care Intelligence solutions. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences, driving customer satisfaction, and contributing to the growth and success of our organization. About blithequark blithequark is a leader in Real-Time Care Intelligence solutions, dedicated to improving lives for everyone experiencing physical and behavioral health challenges. Our mission is to empower clients to deliver seamless, high-quality, and cost-effective care during pivotal moments, leading to improved health outcomes. With a presence across the United States, we partner with major retail pharmacy chains, top hospitals, and health plans to improve over 1 billion patient encounters annually. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that's passionate about making a positive impact in the healthcare industry. We're committed to creating a workplace culture that values diversity, inclusivity, and employee well-being. If you're a customer-centric individual with a passion for delivering exceptional support, we encourage you to apply. Key Responsibilities As a Customer Support Specialist, your primary responsibilities will include: - Providing expert support via phone, email, and internet-based chat, ensuring timely and accurate responses to customer product inquiries - Resolving customer concerns raised during installation, operation, maintenance, or product application or compatibility matters - Troubleshooting problems with malfunctioning electro/mechanical equipment or software applications and recommending corrective action - Documenting customer information and recurring technical issues to support product quality programs and product development What Success Looks Like In this role, you'll have the opportunity to grow and develop your skills, with clear goals and expectations for success. Here's what we expect from you in the first 3, 6, and 12 months: - In 3 months: Integrated into an interactive team and contributing to goals, proficient in product knowledge and support tools - In 6 months: Participate in one or more committees focused on the employee experience, confidently taking most customer inquiries independently - In 12 months: Contribute to special projects, offer feedback to enhance process or improve procedure What You Need To succeed in this role, you'll need: - Creativity in investigating customer problems and solutions within service agreements - Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence - Effective verbal and written communications skills to consult with management, business partners, and vendors - Documentation and quality assurance processes experience - PC configuration and installation knowledge - Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows - A forward-thinking, curious mindset with an openness to experimenting with new technologies - Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions - Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments - Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions - Ability to travel periodically for work Preferred Experience While not required, we prefer candidates with: - Successful customer service experience in a call-center setting - Associate or bachelor's degree in computer science or related field - IT Help Desk or PC setup experience - A+ Certification and Network experience - Leadership experience What You Get As a Customer Support Specialist at blithequark, you'll enjoy: - Joining one of the most innovative health technology companies in the country - Having the autonomy to build something with an enthusiastically supportive team - Learning from working at the highest levels and on the most strategic priorities of the company, including from world-class investors and advisors - Competitive compensation, including health, dental, vision, and other benefits Our Commitment to Diversity and Inclusion At blithequark, we're committed to creating a workplace culture that values diversity, inclusivity, and employee well-being. We believe that every human being has the right to the best possible healthcare, and we're dedicated to making a positive impact in the healthcare industry. Equal Employment Opportunities blithequark is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you're a customer-centric individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to at blithequark.