Experienced Applied Scientist II for Conversational AI and Customer Service Innovation – Natural Language Processing and Machine Learning Expert

Introduction to blithequark and the Future of Conversational AI At blithequark, we are pioneering the development of conversational AI systems that revolutionize the way customers interact with our platforms. As a leader in innovation, blithequark is committed to harnessing the power of artificial intelligence to create unparalleled customer experiences. Our Applied Scientist team plays a pivotal role in this mission, focusing on the research, development, and implementation of cutting-edge solutions for conversational AI systems.If you are passionate about natural language processing (NLP), machine learning (ML), and the development of large language models (LLMs), we invite you to join our dynamic team as an Applied Scientist II, where you will contribute to shaping the future of customer service through AI. Key Responsibilities and Challenges In this role, you will be at the forefront of tackling complex problems in multi-turn dialogue management, knowledge grounding, and open-ended generation. Your expertise will be crucial in designing and implementing state-of-the-art NLP and ML models that enable our conversational AI systems to understand and communicate with customers in a natural and contextually appropriate manner.Key responsibilities include: Research and development of LLM-based chatbots and conversational AI systems tailored for customer service applications, ensuring they are intuitive, efficient, and provide high-quality user experiences. Designing and implementing advanced NLP and ML models for tasks such as language understanding, dialogue management, and response generation, leveraging the latest advancements in these fields. Collaborating with cross-functional teams, including data scientists, software engineers, and product managers, to seamlessly integrate LLM-based solutions into blithequark's customer service platforms, ensuring a cohesive and innovative approach to customer interaction.Developing and implementing comprehensive strategies for data collection, annotation, and model training to guarantee the high-quality and robust performance of our chatbots, addressing challenges such as data bias and model drift. Conducting thorough experiments and evaluations to measure the performance of developed models and systems, identifying areas for improvement, and proposing innovative solutions to enhance their effectiveness. Staying abreast of the latest developments in NLP, LLMs, and conversational AI, and exploring opportunities to incorporate new techniques and technologies into blithequark's customer service solutions, contributing to the company's position at the forefront of AI innovation.Collaborating with internal and external research communities, participating in conferences, and contributing to publications to advance the field of conversational AI and share blithequark's expertise with the global community. A Day in the Life at blithequark At blithequark, we thrive on solving complex problems to innovate for our customers. Our work environment is dynamic, with a focus on pushing the boundaries of technology to create unparalleled experiences. We believe in data-driven decision-making and foster a collaborative environment where engineering, science, and product teams come together to drive innovation and learning.A typical day as an Applied Scientist II involves tackling challenging problems, collaborating with multidisciplinary teams, and contributing to the development of cutting-edge conversational AI solutions that make a real difference in customer service. About the TeamOur team at blithequark is dedicated to developing and deploying LLM-based Conversational AI systems that enhance the customer service experience and effectiveness. We are passionate about creating innovative solutions that help customers solve their issues efficiently and support our customer service associate workforce with cutting-edge tools.As part of this team, you will be working alongside talented professionals who share your passion for AI, NLP, and ML, and are committed to making a significant impact in the field of customer service. Qualifications and Skills To be successful in this role, you will need: EssentialQualifications: A Master's degree in Computer Science, Linguistics, Cognitive Science, or a related field. 2+ years of experience in building machine learning models or developing algorithms for business applications, with a focus on NLP and ML.PreferredQualifications: A PhD in Computer Science, Linguistics, Cognitive Science, or a related field, demonstrating advanced expertise in AI, NLP, and ML. 3+ years of experience in building machine learning models or developing algorithms for business applications, with a proven track record of innovation and leadership in NLP and ML. In addition to these qualifications, you should possess excellent programming skills, preferably in Python, and experience with deep learning frameworks such as TensorFlow or PyTorch.Strong understanding of NLP concepts, including language models, text processing, and dialogue systems, is essential. Excellent communication and collaboration skills are also crucial, as you will be working closely with various teams and stakeholders to integrate your solutions into blithequark's customer service platforms. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As an Applied Scientist II, you will have access to a wide range of learning opportunities, including workshops, conferences, and online courses, to stay updated with the latest advancements in AI, NLP, and ML.Our collaborative environment and mentorship programs will support your career progression, whether you aim to deepen your expertise in conversational AI or explore leadership roles within the company. Work Environment and Company Culture blithequark prides itself on a dynamic and inclusive work environment that fosters innovation, creativity, and collaboration. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.We believe in work-life balance and offer flexible working arrangements to support the well-being of our employees. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary, bonuses, and stock options, to recognize and reward your contributions to the company's success. Our perks and benefits are designed to support your well-being and career growth, including comprehensive health insurance, retirement plans, and generous paid time off. We also provide access to the latest technologies and tools, ensuring you have everything you need to excel in your role.Conclusion and Call to Action If you are a motivated and talented individual with a passion for conversational AI, NLP, and ML, and you are looking for a challenging and rewarding role that offers opportunities for growth and innovation, we encourage you to apply for the Applied Scientist II position at blithequark. of experts and contribute to shaping the future of customer service through AI. Together, let's push the boundaries of what is possible and create unparalleled customer experiences that set blithequark apart as a leader in innovation and customer satisfaction.