Experienced Full Stack Customer Service Representative – Sales (Hybrid) – Join the Voice of blithequark

Are you ready to embark on a career journey that will redefine customer service and propel you to new heights? Do you have a passion for sales, a knack for problem-solving, and a commitment to delivering exceptional experiences? If so, we invite you to join the dynamic team at blithequark, a global leader in communications and technology, as an Experienced Full Stack Customer Service Representative – Sales (Hybrid). About blithequarkAt blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who share a common goal: to make connections that change the world.With a rich history spanning nearly 150 years, we've been at the forefront of technological advancements, from the invention of the telephone to the widespread adoption of 5G and Fiber. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry. and be part of a legacy that's still evolvingAs a Customer Service Representative – Sales (Hybrid) at blithequark, you'll be on the frontline of customer acquisition, sales, service, and retention.You'll have the opportunity to work with a diverse range of customers, from individuals to businesses, and help them navigate our products and services. With a focus on sales, you'll be empowered to drive satisfaction and foster loyalty, while also exploring new revenue streams and growth opportunities. Key Responsibilities:* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.* Accurately resolve issues related to service, billing, payments, and collections, while explaining bills and product features clearly. * Troubleshoot basic problems and seek higher support if needed, building customer confidence and loyalty by resolving issues. * Support various customer inquiries, including technical issues, and work a flexible 40-hour per week schedule, which may include nights and weekends. * Participate in paid training and ongoing professional development to stay up-to-date on the latest technology, devices, and products.What We're Looking For:* Unwavering Customer Focus: A passion for delivering exceptional customer experiences and a commitment to understanding customer needs. * Strong Work Ethic: A proven track record of meeting deadlines, managing multiple priorities, and working effectively in a fast-paced environment. * Adaptability:The ability to adapt to changing situations, technologies, and processes, while maintaining a positive attitude and a customer-centric approach. * Problem-Solving Skills:The ability to analyze complex issues, identify solutions, and implement effective resolutions.* Attention to Details: A keen eye for detail and a commitment to accuracy in all aspects of customer interactions. and enjoy amazing perks and benefits:* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone. * Tuition reimbursement program to support your ongoing education and career growth. * Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.* At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave, Medical/Dental/Vision coverage, 401(k) plan, and Additional sick leave beyond what state and local law require may be available but is unprotected. * Adoption Reimbursement, Disability Benefits (short term and long term), Life and Accidental Death Insurance, and Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. * Employee Assistance Programs (EAP) and Extensive employee wellness programs.Work from Home (WFH) Requirements:* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).Why join blithequark? * Career possibilities are limitless with blithequark. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. * You'll be part of a dynamic team that's passionate about innovation, customer satisfaction, and employee growth. * You'll have access to ongoing professional development opportunities, including training, mentorship, and career advancement programs. * You'll be empowered to take ownership of your career, with opportunities to explore new roles, responsibilities, and growth opportunities.Ready to take the lead as the voice of blithequark? ! We're an equal opportunity employer and welcome applications from diverse candidates who share our passion for innovation, customer satisfaction, and employee growth. If you're ready to embark on a career journey that will redefine customer service and propel you to new heights, we invite you to ! Weekly Hours: 40Time Type: RegularLocation: Mesa, ArizonaEqual Employment Opportunity (EEO) Statement:It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.