Experienced Full Stack Customer Service Representative – Remote Contact Center Operations

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and innovative company? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark, a leading provider of business process outsourcing and contact center services. About blithequarkblithequark is a forward-thinking company that helps businesses take on their customer experience (CX) and digital experience (DX) challenges differently.We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our team of experts provides general and specialized hosting, software, staff, and services to meet the unique needs of our clients. With a strong commitment to innovation and customer satisfaction, we strive to be the go-to partner for businesses seeking to modernize through digitalization. Job SummaryAs an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and chat.You will work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer satisfaction. This is a full-time, remote position that offers a competitive salary, comprehensive benefits, and opportunities for career growth and development. Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner* Utilize systems and technology to complete account management tasks, including data entry and reporting* Recognize sales opportunities and apply sales skills to upgrade customer experiences* Explain and position products and processes with customers to ensure a clear understanding of our services* Appropriately escalate customer dissatisfaction with managerial team to ensure prompt resolution* Ensure first call resolution through problem-solving and effective call handling* Collaborate with team members to achieve sales and customer satisfaction targets* Participate in ongoing training and development to enhance skills and knowledgeEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* Excellent organizational, written, and oral communication skills* Ability to type swiftly and accurately (20+ words per minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* Ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem solving, and negotiation* Must be customer service oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* Strong team orientation and customer focus* Ability to thrive in a fast-paced environment where change and ambiguity are prevalent* Excellent interpersonal skills and the ability to build relationships with team members and customersPreferred Qualifications* Previous experience in a customer service or sales role* Knowledge of contact center software and technology* Experience working in a remote or virtual environment* Certification in customer service or sales (e.g., Certified Customer Service Representative (CCSR), Certified SalesProfessional (CSP))Skills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and conflict resolution skills* Ability to work in a fast-paced environment with multiple priorities* Strong organizational and time management skills* Ability to adapt to changing situations and priorities* Strong customer service orientation and focus* Ability to work collaboratively as part of a team* Strong analytical and critical thinking skillsCareer Growth Opportunities and Learning Benefits* Ongoing training and development opportunities to enhance skills and knowledge* Opportunities for career growth and advancement within the company* Collaborative and supportive work environment* Recognition and rewards for outstanding performance and contributions* Access to industry-leading tools and technologyWork Environment and Company Culture* Remote work environment with flexible scheduling* Collaborative and supportive team culture* Opportunities for professional growth and development* Recognition and rewards for outstanding performance and contributions* Access to industry-leading tools and technologyCompensation, Perks, and Benefits* Competitive salary range: $12.10 - $16.10 per hour* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off and holidays* Regular raises and bonuses based on performance* Opportunities for career growth and advancement within the company* Access to industry-leading tools and technology* Recognition and rewards for outstanding performance and contributionsIf you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark.Please submit your resume and cover letter to. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and strive to create a work environment that reflects the diversity of our customers and the communities we serve.Reasonable Accommodationblithequark is committed to providing reasonable accommodation to qualified employees with disabilities. If you require accommodation during the application or hiring process, please notify us in advance. We will work with you to provide reasonable accommodation to ensure that you have an equal opportunity to participate in the hiring process. NoteThis job description is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.