Experienced Full Stack Customer Service Representative – Patient Conversion Solutions for Healthcare Organizations at blithequark

Are you passionate about delivering exceptional patient care and making a meaningful difference in the lives of individuals and families? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to of dedicated professionals at blithequark, a leading provider of patient conversion solutions to healthcare organizations. About blithequarkAt blithequark, we're committed to revolutionizing the patient healthcare experience through innovative solutions and exceptional customer service.Our value system is centered around continuous improvement, teamwork, and a passion for learning and growth. We're a team of like-minded individuals who share a common goal: to make a positive impact on the lives of our patients and their families. Job SummaryWe're seeking an experienced Full Stack Customer Service Representative to join our Contact Center Team on a full-time basis, working weekends. As a key member of our team, you'll be responsible for delivering one-on-one customer service support to patients across the United States, utilizing your exceptional communication skills, technical expertise, and ability to work well under pressure.Key Responsibilities* Answer telephone calls promptly and in a polite and professional manner* Obtain and enter accurate demographic information into electronic medical records* Answer questions and offer information to provide patient-focused service and a positive impression of the organization* Seek and support changes in call flow processes and communication services, suggesting improvements and participating in organized efforts to improve service levels* Meet and exceed call volume standards* Adhere to all HIPAA policies and blithequark policies* Direct calls to other departments as needed* Use sound judgment in handling calls, especially with upset patients* Understand when to escalate calls to physicians/practice manager/triage nurse* Make reminder calls as requested* Make calls to reschedule appointments when necessary* Provide assistance with call backs and other projects as call volume permits* Manage multiple clients in a fast-paced environment* Handle high volumes of phone calls, with a minimum of 6 hours per shift* Perform other duties necessary to drive our values, fulfill our mission, and abide by our company valuesIdeal Candidate ProfileWe're looking for a motivated and experienced individual who possesses:* Excellent customer service skills* Ability to multi-task in a fast-paced environment* Remain calm and courteous under pressure* Proficient with computers and navigating web-based applications* 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment* 1+ years experience working in a call center preferred* 1+ years experience working in a medical or healthcare environment preferred* Previous medical scheduling experience preferred* Proficient using bolthires Office Suite (Excel, Word, and Outlook) and Internet* Ability to handle confidential and sensitive information* Ability to handle a "call center" environment: work quickly and multi-task* Ability to multi-task using several systems and multiple monitors at the same time* Proficient with technology, software applications, and phone systems* Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve resultsWhat We OfferIn addition to our competitive pay rate of $14 per hour, we offer a comprehensive benefits package, including:* Medical Insurance* Vision Insurance* Dental Insurance* Flexible Spending Account (FSA)* Company-paid short- and long-term disability* Employee Assistance Program* Life Insurance* Accident insurance* and other voluntary benefit programs for employees and their eligible dependents* 401(k) retirement plan with a company matchWork Environment and CultureAt blithequark, we pride ourselves on creating an inclusive and supportive work environment that fosters growth, learning, and collaboration.Our team members enjoy a dynamic and fast-paced work environment, with opportunities to develop new skills and take on new challenges. We're committed to providing a work-life balance that allows our team members to thrive both personally and professionally. If you're a motivated and experienced individual who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. NoteImmigration or work visa sponsorship will not be provided for this position.