Experienced Order Processing Specialist – Customer Service and Logistics Support

Join blithequark, a dynamic and innovative company, as we seek an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are passionate about empowering our employees to grow and develop their careers, and we offer a range of benefits and opportunities to support their success. Key ResponsibilitiesAs an Order Processing Specialist, you will be responsible for:* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.* Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice. * Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents. * Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges. * Updating databases with the status of returned materials issues and accounts for returns inventory.* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. * Ensuring service information is accessible by sorting and filing documents/forms. * Handling requests for additional company materials. * Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems. * Coordinating and performing activities associated with the transfer of consigned material. * Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.Skills, Knowledge, and ExpertiseTo be successful in this role, you will require:* Direct customer support experience, including administrative experience. * Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. * Proficiency in utilizing business tools such as email, bolthires Word, Excel, and PowerPoint. * Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience. BenefitsAs a valued member of our team, you will enjoy a range of benefits, including:* 401(k) plan with company matching* Paid Time Off* Sick Time* A generous benefits package that pays 100% of medical, dental, and vision* Short-Term DisabilityCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including:* On-the-job training and mentorship* Access to online training and development resources* Opportunities for career advancement and professional growth* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company CultureOur office is a vibrant and dynamic space that reflects our company culture of innovation, collaboration, and excellence.We offer a range of amenities and services, including:* A state-of-the-art office space with modern amenities* Access to a range of training and development resources* Opportunities for socialization and team-building* A commitment to work-life balance and employee well-beingCompensation and PerksWe offer a competitive hourly rate of $25.00 - $28.00 per hour, depending on experience. We also offer a range of perks and benefits, including:* A generous benefits package that pays 100% of medical, dental, and vision* 401(k) plan with company matching* Paid Time Off* Sick Time* Short-Term DisabilityIf you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.