Experienced Full Stack Customer Service Representative – Overnight Loan Approvals and Customer Support

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a Remote, 3rd Shift Customer Service Representative. In this role, you will play a vital intermediary role between potential clients and our financial institution, helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. About blithequarkblithequark is a leading financial institution dedicated to providing innovative solutions to individuals and businesses worldwide.Our mission is to empower people to achieve their financial goals through accessible, secure, and personalized services. As a Remote, 3rd Shift Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on our clients' lives. Key ResponsibilitiesAs a Remote, 3rd Shift Customer Service Representative, your primary responsibilities will include:* Making outbound and receiving inbound calls to assist customers with loan applications, payment arrangements, and other inquiries* Consistently and accurately documenting all information pertaining to accounts, including loan applications, payment history, and customer interactions* Using basic business math to solve problems and make informed decisions* Communicating clearly, concisely, and effectively with customers, both verbally and in writing* Maintaining a professional demeanor, even in high-pressure situations, and providing exceptional customer service* Following written and/or verbal instructions, as well as company policies and procedures* Processing card payments accurately and efficiently* Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems* Reviewing applicants to evaluate their eligibility for loan and making recommendations for approval or denial* Following up with customers to clarify important points and finalize loan details* Staying up-to-date on lending and other financial services, including new products and regulations* Creating and renewing records, as needed* Identifying customer needs and exploring all options available to customers* Working in a fast-paced, team-oriented environment and adapting quickly to changing company needs* Multi-tasking by speaking with customers and typing notes simultaneously* Meeting monthly individual goals, as set by managementEssential QualificationsTo succeed as a Remote, 3rd Shift Customer Service Representative, you will need:* Excellent customer service skills, with a proven track record of delivering exceptional experiences* Exceptional verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner* Ability to remain calm and courteous under pressure, even in tense situations* Proficiency with technology, including computers, software applications, and phone systems* Minimum of a High School diploma or GEDPreferred QualificationsWhile not required, the following qualifications are preferred:* Previous experience in customer service, sales, or a related field* Familiarity with financial services, including lending and credit products* Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook* Experience with cloud-based storage and internet applicationsTechnical SkillsAs a Remote, 3rd Shift Customer Service Representative, you will need to be proficient in:* MS Office, including Word, Excel, PowerPoint, and Outlook* Cloud-based storage and internet applications* Phone systems and software applicationsWorking Conditions and Physical DemandsAs a Remote, 3rd Shift Customer Service Representative, you will be required to:* Sit for long periods of time, talking and listening constantly* Work a 3rd shift schedule, from 11:00 pm to 7:00 am* Participate in a fully remote work environment after the initial 1-week training periodCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to helping our employees grow and develop their careers.As a Remote, 3rd Shift Customer Service Representative, you will have access to:* Ongoing training and development opportunities, including webinars, workshops, and online courses* Mentorship and coaching from experienced team members* Opportunities for advancement and career growth within the company* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Cultureblithequark is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction.Our company culture is built on a foundation of:* Respect and empathy for our customers and colleagues* Open communication and transparency* Continuous learning and improvement* Teamwork and collaboration* Fun and flexibilityCompensation, Perks, and BenefitsAs a Remote, 3rd Shift Customer Service Representative, you will be eligible for:* Competitive salary and benefits package* Opportunities for bonuses and incentives* Flexible work schedule and remote work options* Access to company-sponsored training and development programs* A dynamic and supportive work environment that encourages collaboration and innovationIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Remote, 3rd Shift Customer Service Representative position at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!