Experienced LiveChat Customer Support Specialist – Empowering Job Seekers and Employers through Exceptional Service

At blithequark, we are committed to empowering individuals, businesses, and communities to achieve prosperity in Kansas. As the state's lead economic development agency, we strive to create an environment for existing businesses to grow and foster an innovative, competitive landscape for new businesses. Our strong partnerships allow us to help create a seamless experience for job seekers and employers using KANSASWORKS.com, and we are seeking a dedicated and proactive LiveChat Customer Support Specialist to.About blithequarkAs the state's lead economic development agency, blithequark is dedicated to empowering individuals, businesses, and communities to achieve prosperity in Kansas. We accomplish our mission by developing relationships with corporations, site location consultants, and stakeholders in Kansas, the nation, and world. Our strong partnerships allow us to help create an environment for existing Kansas businesses to grow and foster an innovative, competitive landscape for new businesses. Through our project successes, Kansas was awarded Area Development Magazine's prestigious Gold Shovel award and was named Site Selection Magazine's Best Business Climate in the West North Central region of the United States.Job SummaryWe are seeking a dedicated and proactive LiveChat Customer Support Specialist to. In this role, you will be the first point of contact for users reaching out via live chat, providing timely, accurate, and helpful responses. Your primary goal will be to ensure a seamless and positive experience for all customers using KANSASWORKS.com, whether they are job seekers or employers. You will troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs.Key Responsibilities- Handle incoming live chat inquiries, ensuring timely and accurate responses. - Adhere to established procedures to verify customer identity when assisting with KANSASWORKS.com accounts. - Troubleshoot user issues, providing detailed and tailored solutions. - Coordinate with chat shift partners to maintain coverage and manage break schedules. - Provide support for account-related issues for both Job Seekers and Employers including account reactivations, username retrieval, and password resets.- Support customers in accessing online services and understanding of workforce information services. - Assist customers in navigating job searches and postings. Qualifications- MinimumQualifications:- 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting. - (12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience)- PreferredQualifications:- Prefer at least 6 months knowledge of KANSASWORKS.com system and workforce information services or related experience.- (Related experience could be working with partner agencies with knowledge of employment services or other live chat experience.)Essential Skills and Competencies- Excellent communication and interpersonal skills to effectively interact with customers via live chat. - Strong problem-solving skills to troubleshoot user issues and provide tailored solutions. - Ability to work in a fast-paced environment and manage multiple chat sessions simultaneously. - Strong knowledge of KANSASWORKS.com system and workforce information services.- Ability to maintain professionalism and adhere to company procedures. - Strong analytical and critical thinking skills to identify and resolve complex issues. Career Growth Opportunities and Learning Benefits- Opportunities for professional growth and development through training and mentorship programs. - Collaborative and dynamic work environment that fosters innovation and creativity. - Access to cutting-edge technology and tools to enhance productivity and efficiency. - Opportunities to work with a diverse range of customers and stakeholders.- Collaborative and supportive team environment that encourages open communication and feedback. Work Environment and Company Culture- Work in a modern and well-equipped office space with a collaborative and dynamic work environment. - Opportunities to work with a diverse range of customers and stakeholders. - Collaborative and supportive team environment that encourages open communication and feedback. - Flexible work arrangements to accommodate individual needs and preferences. - Opportunities for professional growth and development through training and mentorship programs.Compensation, Perks, and Benefits- Competitive hourly rate of $17.39. -Comprehensive medical, mental, dental, vision, and additional coverage. - Sick & Vacation leave. - Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave. - Paid State Holidays (designated by the Governor annually). - Fitness Centers in select locations. - Employee discounts with the STAR Program. - Retirement and deferred compensation programs. To be considered for this position, please, cover letter, and résumé to the contact information provided below.Contact InformationName: Angie KraheEmail: [email protected]: 785.291.3568Mailing Address: 1000 SW Jackson; Suite 100, Topeka, KS 66612Required Documents- DD214 (if you are claiming Veteran's Preference)- RésuméEqual Employment OpportunityThe State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter. Application DeadlineThe application deadline for this position is March 25, 2025.