Experienced Full Stack Customer Service Associate – Benefits Administration Services

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the Benefits Administration Services team at blithequark, where we're dedicated to providing top-notch support to our valued customers. As a Full Stack Customer Service Associate, you'll be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits.You'll provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees, as well as periodic support through outbound calls. Your primary goal will be to deliver comprehensive resolutions that exceed our customers' expectations. About blithequarkblithequark is a leading provider of innovative solutions for the benefits administration industry. We're committed to empowering our customers to achieve their goals and improve their overall well-being. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our ranks.Key ResponsibilitiesAs a Full Stack Customer Service Associate, you'll be responsible for:* Providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles* Periodically providing support through outbound calls as needed* Accurately documenting enrollment requests, status changes, complaints, and grievances* Entering application and enrollment information into a web-based computer system for customers as needed* Maintaining technical and program policy proficiency within the client rules/guidelines and other related program policies* Providing clear, complete, accurate, and objective information based on a full understanding of program requirementsBenefits of this Role* $16.00 per hour pay rate after training (bi-weekly pay)* Paid Training ($15.00 p/hr.) with Equipment provided* Full-time schedule (40 hrs.a week)* Career Growth Opportunities* Basic understanding of a call center environment in a customer service role and quality monitoring processes* Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. Training ScheduleOur paid training program is designed to equip you with the skills and knowledge needed to succeed in this role.The training schedule is as follows:* Monday-Friday, 8:00 am-5:00 pm, 12 weeksAfter Training ScheduleOnce you've completed your training, you'll be available to work between the hours of 8:00 AM - 10:00 PM on Monday- Friday. RequirementsTo be successful in this role, you should meet the following requirements:* High School Diploma/GED* Must be 18 years of age* Ability to successfully pass a criminal background check* Previous customer service and/or call center experience* Proficiency with MS Office and keyboarding* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers* Ability to problem solve through analysis and ongoing feedback* Achieve results through knowledge, empathy, and commitment* Ability to work with people of diverse backgrounds* Experience working with healthcare and employer benefits is highly preferred* Ability to successfully complete paid training* Flexibility to work an 8-hour shift between 8am-10pm EST, Monday- FridayStates Not Applicable for this PositionPlease note that this position is not applicable in the following states:* AK, CA, HI, MA, IL, MT, NY* Metro Areas: MN- Minneapolis, IL, NY - NYC* OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC MetPay Transparency LawsIn accordance with pay transparency laws in some locations, we're required to disclose compensation and/or benefits-related information.For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, blithequark provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more and. [](