Experienced Full Stack Customer Retention Director – Strategic Leadership for Enterprise-Wide Loyalty Initiatives

At blithequark, we're on a mission to revolutionize the way we engage with our customers, and we're looking for a visionary leader to help us achieve this goal. As our Director of Customer Retention, you'll be responsible for shaping the vision and execution of enterprise-wide retention initiatives, driving innovation and transformation in how we retain and engage our customers. If you're a strategic thinker with a passion for customer experience, we want to hear from you. About blithequark blithequark is a global leader in the industry, known for our commitment to innovation, customer satisfaction, and employee development. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. Key Responsibilities As our Director of Customer Retention, you'll be responsible for: * Setting the strategic direction for customer retention across the enterprise, aligning with business growth and customer experience goals. * Leading a multi-layered organization, including Directors, Managers, and frontline teams, to execute retention strategies at scale. * Driving cross-functional collaboration to integrate retention into product design, service delivery, and digital experiences. * Overseeing the development and deployment of tools, analytics, and technologies that enable proactive and personalized retention efforts. * Serving as a key voice in executive forums, providing insights and recommendations based on customer data and market trends. * Leading change management efforts to embed a retention-first mindset across the organization. * Managing large-scale budgets and resource planning to support strategic initiatives. * Championing diversity, equity, and inclusion within the retention organization. Requirements To be successful in this role, you'll need: * A Bachelor's degree required; MBA or advanced degree strongly preferred. * 10+ years of experience in Customer Retention, Service Operations, or Customer Experience, with at least 5 years in senior leadership. * Demonstrated success in leading large teams and driving enterprise-level transformation. * Deep understanding of customer behavior, analytics, and digital engagement strategies. * Exceptional leadership, communication, and strategic thinking skills. Skills and Competencies To excel in this role, you'll need to possess: * Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights. * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. * Proven ability to lead cross-functional teams and drive collaboration across the organization. * Strong strategic thinking skills, with the ability to develop and execute comprehensive retention strategies. * Experience with customer relationship management (CRM) systems and data analytics tools. * Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As our Director of Customer Retention, you'll have access to: * Comprehensive training and development programs, including leadership development, customer experience, and analytics training. * Opportunities for career advancement, with a clear path for professional growth and development. * Collaborative and supportive work environment, with a focus on employee well-being and satisfaction. * Flexible work arrangements, including remote and/or office-based work options. * Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion. Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on the following values: *Innovation: We're committed to innovation and continuous improvement, with a focus on staying ahead of the curve in our industry. *Customer Experience: We're passionate about delivering exceptional customer experiences, with a focus on understanding and meeting the needs of our customers. *Diversity, Equity, and Inclusion: We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on diversity, equity, and inclusion. *Employee Development: We're dedicated to helping our employees grow and develop their careers, with a focus on training, development, and career advancement. Compensation, Perks, and Benefits As our Director of Customer Retention, you'll receive: * Competitive salary and performance-based bonuses. * Comprehensive benefits package, including private health insurance, pension plan, paid time off, and training & development opportunities. * Flexible work arrangements, including remote and/or office-based work options. * Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion. * Opportunities for career advancement, with a clear path for professional growth and development. If you're a strategic leader with a passion for customer experience, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you!