Experienced Full Stack Customer Service Agent – Remote Work Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative customer experience solutions. We're seeking a highly motivated and customer-focused Full Stack Customer Service Agent to of dedicated professionals. About blithequarkAt blithequark, we're committed to helping our clients take on their CX and DX challenges differently.Our team of experts provides industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse range of services, including business process outsourcing, staff augmentation, contact center customer services, and IT Services, we're the go-to partner for companies looking to modernize through digitalization. Job SummaryAs a Full Stack Customer Service Agent at blithequark, you'll be responsible for providing top-notch customer service and sales interactions to hundreds of customers across the country.You'll work closely with our team to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. If you're a confident, fully engaged, and dedicated individual with excellent communication skills, we want to hear from you. Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner* Utilize systems and technology to complete account management tasks, including sales opportunities and product explanations* Recognize sales opportunities and apply sales skills to upgrade customer experiences* Escalate customer dissatisfaction with managerial team as needed* Ensure first call resolution through effective problem-solving and call handling* Collaborate with team members to achieve sales and customer satisfaction goals* Stay up-to-date on product knowledge and industry trends to provide expert advice to customersCandidate QualificationsWe're looking for highly motivated and customer-focused individuals who are passionate about delivering exceptional experiences.If you have:* A high school diploma or equivalent* Excellent organizational, written, and oral communication skills* The ability to type swiftly and accurately (20+ words per minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* The ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem-solving, and negotiation* Strong team orientation and customer focus* The ability to thrive in a fast-paced environment where change and ambiguity are prevalentEssential Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a team environment and build strong relationships with colleagues and customers* Strong problem-solving and conflict resolution skills* Ability to adapt to changing priorities and deadlines* Strong organizational and time management skills* Ability to work in a fast-paced environment with multiple priorities* Strong customer service skills, with a focus on delivering exceptional experiencesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Full Stack Customer Service Agent, you'll have access to:* Comprehensive training programs to help you develop your skills and knowledge* Opportunities for career advancement and professional growth* Collaborative and dynamic work environment with a team of dedicated professionals* Recognition and rewards for outstanding performance and contributions* Opportunities for professional development and continuing educationWork Environment and Company CultureWe're proud of our inclusive and diverse work environment, where everyone is valued and respected.Our team is passionate about delivering exceptional experiences and making a positive impact on our clients and customers. As a Full Stack Customer Service Agent, you'll be part of a dynamic and fast-paced team that's committed to excellence. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Standard starting compensation commensurate with experience* Regular reviews and raises based on tenure and performance* Paid time off, paid holidays, and paid training opportunities* Regular daily, weekly, and monthly incentives, including monetary rewards and prizes* Comprehensive benefits package, including medical, dental, and vision coverage options* Opportunities for advancement and professional growthPhysical RequirementsThis job operates in a professional office environment, with a focus on customer service and sales interactions.You'll be required to sit/stand for long periods while using a computer and telephone headset, and may occasionally be required to move about the office to accomplish tasks. Conditions of EmploymentTo be eligible for this role, you must:* Be authorized to work in the country where the job is based* Be willing to submit to a Level II background and/or security investigation with a fingerprint* Be willing to submit to drug screeningReasonable AccommodationWe're committed to providing reasonable accommodations for individuals with disabilities.If you require an accommodation, please contact our Human Resources team. Equal Opportunity EmployerAt blithequark, we're an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. to of dedicated professionals and take the first step towards a rewarding and challenging career at blithequark.!