Experienced Customer Service Representative – Empowering Customers Through Exceptional Support

At blithequark, we believe that an exceptional customer experience, coupled with a supportive staff structure, leads to our award-winning customer service team. We're not just about getting another phone call; we're about empowering our customers to create spaces that reflect who they are, what they need, and what they value. As a key member of our team, you'll play a vital role in providing a best-in-class experience when our customers need it most. About blithequarkblithequark is a leading e-commerce company that's revolutionizing the way people shop for home goods and furniture.With a passion for innovation and customer satisfaction, we're committed to providing an exceptional shopping experience that sets us apart from the rest. Our team is dedicated to delivering outstanding customer service, and we're looking for talented individuals like you to join our ranks. What We OfferAt blithequark, we invest in our employees' growth and development, providing continuous training, career opportunities, and a supportive work environment. You'll work with a team of great people who share your passion for customer service and are dedicated to making a meaningful impact.Our comprehensive benefits package includes:* Health care and insurance: We offer health, dental, and vision insurance for our employees and their families, covering medical expenses, prescription drugs, dental procedures, and vision care. * Retirement plans: We may offer retirement savings options, such as a 401(K) plan, with potential company contributions to help you grow your retirement savings. * Vacation: We offer several paid vacation options, including vacation days, sick days, and holidays, with PTO amounts varying based on position, degree, and other factors.* Employee discounts: As an e-commerce company, we offer employee discounts on products sold on our platform, including home goods and furniture. * Wellness programs: We may offer wellness programs to support the health and well-being of our employees, including fitness classes, fitness challenges, and fitness tests. * Educational assistance: We offer scholarships to employees who want to further their education or develop new skills. * Career development: We provide opportunities for career advancement and growth, including training and development programs.* Flexible work arrangements: We may offer flexible work arrangements, such as remote work options or flexible hours, depending on the nature of the work. * Employee recognition programs: We have programs to recognize and reward outstanding employee performance and contributions. * Employee assistance programs (EAPs):Our EAPs are designed to support employee welfare by providing resources and counseling services for a wide range of personal and employment issues. ResponsibilitiesAs a customer service representative at blithequark, you'll be responsible for:* Demonstrating reliability: Attendance and commitment to being present and on time for the entire shift each day is essential.This ensures that we're ready and available to help our customers when they need us most. In the event of unexpected events or issues, we ask our representatives to be proactive in communication and planning whenever possible. * Handling a large number of contacts: You'll handle approximately 50-60 phone calls per shift in a fast and very structured environment. There's less time in this position because you're usually on multiple calls during the shift. * Meeting our high-performance bar: You'll work to exceed customer satisfaction, succeed in meeting metrics for customer service excellence, and other responsibilities as assigned.* Professional customer engagement: You'll be the voice of blithequark and work to build relationships with customers who contact us via phone calls, chats, and emails. Topics can range from returns, exchanges, delivery, product availability, order status, and more. * Actively listening and showing empathy: You'll actively listen to understand the customer's concerns and use internal resources to find the best solution to fully solve their problem. * De-escalating customer care: Most customers contact us because they have a problem and need your help.You'll use your conflict management skills to balance the client's needs with the company's capabilities while always maintaining professional composure. * Troubleshooting: Solutions are not a one-size-fits-all approach, so customer service representatives don't read from pre-filled scripts. You'll get a certain amount of autonomy to help customers find the right solution. You'll need to think analytically to solve customer problems in the first contact resolution process. * Being tech-savvy and multitasking: You'll need to navigate multiple browsers, tabs, tools, and screens to answer questions quickly and efficiently.The ideal customer service representative is computer literate and able to effectively navigate technology daily and enjoys learning new programs. * System development issues: You'll help us continue to improve by identifying areas of need for improvement for Wayfair customers and sharing any leadership trends. Requirements* You must be over 18 years old. * You must have a high school diploma, GED, or equivalent. * You must be able to read, write, and understand the following languages: Spanish and English.Working knowledge of Windows operating systems or equivalent. * Wayfair wants to guarantee your success, which is why our training is 100% mandatory. * We cannot accommodate fog, downtime, or delays during this time. * Qualified applicants must pass a candidate assessment to proceed with the interview process. Assistance to Persons with Disabilitiesblithequark is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, we will make reasonable accommodations for the known physical or mental limitations of qualified individuals with disabilities if doing so would not cause an undue hardship on business operations.If you require reasonable accommodation to participate in the job application or interview process, please let us know by completing the applicant accommodation form. If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a meaningful impact, we encourage you to apply for this exciting opportunity. Please visit our website to and take the first step towards a rewarding career with blithequark. !