Experienced E-commerce Support Specialist – Shopify Store Assistant (Work from Home, Entry Level)

Are you passionate about empowering entrepreneurs and small businesses to succeed in the ever-evolving digital marketplace? Do you have a strong desire to learn and grow within the e-commerce industry? Look no further! blithequark is seeking an experienced E-commerce Support Specialist to as a Shopify Store Assistant. In this exciting work-from-home position, you'll have the opportunity to make a real impact on the lives of small business owners and their customers. About blithequarkblithequark is a leading e-commerce platform that enables entrepreneurs and small businesses to sell their products and services online.With a strong focus on innovation and customer satisfaction, we're committed to providing the best possible experience for our merchants and their customers. As a Shopify Store Assistant, you'll be part of a dynamic team that's passionate about empowering small businesses to succeed in the digital marketplace. Key ResponsibilitiesAs a Shopify Store Assistant, you'll be responsible for providing exceptional customer support to blithequark merchants and their customers. Your key responsibilities will include:* Handling incoming customer support questions via live chat on businesses' websites and social media accounts* Troubleshooting common issues and providing detailed product information to customers* Guiding customers through their purchasing process and resolving any issues that may arise* Collaborating with blithequark merchants to resolve customer complaints and improve overall customer satisfaction* Providing timely and accurate responses to customer inquiries via live chatWhat You'll NeedTo succeed in this role, you'll need:* A device that can access social media and website chat functions (phone, tablet, or laptop)* The ability to work independently and closely follow provided steps and instructions* A reliable internet connection* 10+ hours of availability per week* Strong communication and problem-solving skills* A strong desire to learn and grow within the e-commerce industryPreferred QualificationsWhile not required, the following qualifications would be beneficial for this role:* Previous experience in customer support or a related field* Knowledge of e-commerce platforms and online marketplaces* Familiarity with Shopify and its features* Strong analytical and problem-solving skills* Ability to work in a fast-paced environment and prioritize tasks effectivelySkills and CompetenciesTo succeed in this role, you'll need to possess the following skills and competencies:* Excellent communication and problem-solving skills* Ability to work independently and as part of a team* Strong analytical and critical thinking skills* Ability to prioritize tasks effectively and manage time efficiently* Strong customer service skills and a passion for delivering exceptional customer experiences* Ability to learn and adapt quickly to new technologies and processesCareer Growth Opportunities and Learning BenefitsAs a Shopify Store Assistant, you'll have the opportunity to learn and grow within the e-commerce industry.You'll receive:* Comprehensive training on blithequark's products and services* Ongoing support and guidance from experienced team members* Opportunities for career advancement and professional growth* Access to industry-leading training and development programs* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company CultureAs a remote worker, you'll have the flexibility to work from anywhere with a reliable internet connection.Our company culture is built on the principles of innovation, customer satisfaction, and teamwork. We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and growth. Compensation, Perks, and BenefitsAs a Shopify Store Assistant, you'll receive:* A competitive hourly rate of $35 per hour* Opportunities for career advancement and professional growth* Comprehensive training and ongoing support* Access to industry-leading training and development programs* A dynamic and supportive work environment that encourages collaboration and innovationIf you're passionate about empowering entrepreneurs and small businesses to succeed in the e-commerce industry, we want to hear from you!Please apply below to as a Shopify Store Assistant. We can't wait to hear from you!