Experienced E-commerce Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic Retail Environment

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced e-commerce environment? Do you thrive in a dynamic retail setting where no two days are ever the same? If so, we invite you to join the team at blithequark, a leading scenting products manufacturer and distributor in North Miami, as an E-commerce Customer Service Representative. At blithequark, we're committed to providing our customers with an unparalleled shopping experience across multiple communication channels.As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of support and satisfaction. If you're a team player with excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional customer experiences, we want to hear from you! Key Responsibilities:As an E-commerce Customer Service Representative at blithequark, you'll be responsible for providing exceptional support to our customers across multiple communication channels, including email, live chat, phone, and social media.Your key responsibilities will include:* Responding to customer inquiries in a courteous, efficient, and professional manner, ensuring that all interactions are logged accurately in our CRM system. * Guiding customers through the order process, including placing, modifying, and canceling orders, as well as assisting with any issues related to their purchases. * Offering clear and accurate information about our products to help customers make informed purchasing choices. * Managing customer requests for returns and exchanges, ensuring that all actions comply with company policies and are processed smoothly.* Addressing customer concerns and complaints effectively, resolving issues as needed or escalating them to management when appropriate. * Tracking customer orders and providing updates on delivery status, including any potential delays or issues related to shipping. * Gathering valuable feedback from customers and sharing insights with relevant teams to help enhance the customer experience. * Maintaining up-to-date customer records in our CRM system, ensuring all interactions and orders are logged accurately.* Continuously updating your knowledge of our products, promotions, and policies to offer the most helpful assistance to customers. * Working closely with other departments such as marketing, fulfillment, and returns to ensure smooth operations and high levels of customer satisfaction. * Ensuring that customers are satisfied with their issue resolutions, and following up to confirm that they have received the best possible service. EssentialQualifications:To succeed in this role, you'll need:* A high school diploma or equivalent (Associate's degree or higher preferred).* Experience in customer service, preferably in an e-commerce or retail setting. * Strong verbal and written communication skills. * Ability to resolve issues efficiently and maintain composure in high-pressure situations. * Excellent multitasking abilities and time management in a fast-paced environment. * Familiarity with e-commerce platforms (e.g., Shopify, bolthires, Meta) is an asset. * Experience with CRM systems (e.g., Zendesk, Freshdesk, Gorgias) is beneficial. * Tech-savvy with solid knowledge of online order processing systems.* A friendly and empathetic attitude with a focus on customer satisfaction. * High attention to detail, ensuring accurate and complete records and order information. PreferredQualifications:While not essential, the following qualifications would be beneficial:* Experience working in a scenting products manufacturer and distributor environment. * Knowledge of scenting products and their applications. * Familiarity with our products, promotions, and policies. * Experience with returns and exchanges processes.Working Conditions:This is a full-time, office-based position, requiring 40 hours per week, with some rotating Saturday shifts. You'll work in a dynamic and fast-paced environment, where no two days are ever the same. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences. Compensation and Schedule:* $18 an hour for training and pay increase based on performance and commission.* Monday to Friday, 8:30 AM to 5:00 PM, with one Saturday shift per month, 11:00 AM to 4:00 PM. * 40 hours per week in total. Benefits:As a valued member of our team, you'll enjoy a range of benefits, including:* Dental insurance. * Health insurance. * Paid time off. * Vision insurance. Shift:* Day shift. Ability to Commute:* North Miami, FL 33181 (Required). Work Location:* In person. If you're a customer-focused professional with a passion for delivering exceptional service in a fast-paced e-commerce environment, we invite you to apply for this exciting opportunity to join the team at blithequark.and take the first step towards a rewarding career in customer service!