Experienced Dutch Speaking Customer Support Specialist for Ride-Sharing App Department at blithequark

Are you a customer support professional with a passion for technology and ride-sharing services? Do you have excellent communication skills and a customer-focused approach? Are you fluent in Dutch and English, with a strong problem-solving ability? If so, we invite you to join blithequark as an Experienced Dutch Speaking Customer Support Specialist for our Ride-Sharing App Department. About blithequark blithequark is a leading innovator in the ride-sharing industry, dedicated to providing exceptional customer experiences through cutting-edge technology and a team of passionate professionals. Our mission is to revolutionize the way people move around cities, and we're looking for talented individuals like you to help us achieve this vision. Job Summary As an Experienced Dutch Speaking Customer Support Specialist, you will be responsible for delivering high-quality customer support to Dutch-speaking clients via phone, email, and live chat. You will assist with ride bookings, app functionalities, and payment inquiries, ensuring that our customers receive the best possible experience. If you're a customer-centric individual with a passion for technology and ride-sharing services, we encourage you to apply for this exciting opportunity. Key Responsibilities * Provide exceptional customer support to Dutch-speaking clients via phone, email, and live chat * Assist with ride bookings, app functionalities, and payment inquiries * Troubleshoot technical issues and resolve customer complaints in a timely and professional manner * Collaborate with internal teams to resolve complex customer issues * Develop and maintain a deep understanding of our ride-sharing app and its features * Stay up-to-date with industry trends and developments to provide expert advice to customers * Meet and exceed customer satisfaction targets and key performance indicators (KPIs) Requirements * Fluency in Dutch and English, with proficiency in additional languages a plus * Experience in customer support, preferably in the technology or ride-sharing industry * Excellent communication and interpersonal skills * Strong problem-solving skills and a customer-focused approach * Familiarity with CRM systems and proficiency in standard office software * A passion for technology and ride-sharing services * Ability to work effectively in a fast-paced environment and manage multiple tasks Benefits * Private Health Insurance * Training & Development opportunities to enhance your skills and knowledge * Performance Bonus to recognize your achievements * 2 Extra Salaries Per Year to reward your hard work and dedication * Fully Paid Training to ensure you have the skills and knowledge needed to succeed in your role * Great Salary to reflect your value to the team * Fully Paid Relocation Package (flight, transfer, and hotel) to support your move to our location Work Environment and Company Culture At blithequark, we value a collaborative and inclusive work environment that fosters creativity, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're committed to supporting each other in achieving this goal. We offer a dynamic and fast-paced work environment, with opportunities to learn and develop your skills and knowledge. Career Growth Opportunities We're committed to helping you grow and develop your career at blithequark. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Professional certifications and qualifications * Leadership development programs * Career progression opportunities to senior roles Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving skills and a customer-focused approach * Ability to work effectively in a fast-paced environment and manage multiple tasks * Familiarity with CRM systems and proficiency in standard office software * A passion for technology and ride-sharing services * Ability to learn and adapt quickly to new systems and processes If you're a customer support professional with a passion for technology and ride-sharing services, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Equal Opportunities Employer blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.