Experienced Customer Technology Consultant – Remote

Are you a tech-savvy professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams to drive innovation and growth? If so, we invite you to join blithequark, a leading provider of third-party logistics solutions, as an Experienced Customer Technology Consultant. About blithequarkblithequark is a subsidiary of blithequark Corp., a world-renowned leader in the logistics industry. With a proven track record of innovation and operational excellence, blithequark takes a consultative approach to optimize logistics processes, implement cutting-edge technology, and drive continuous improvement.By leveraging best practices and the blithequark network, we deliver leading solutions that provide flexibility, enable scalability, and improve bolthires-effectiveness for our customers. Our CultureAt blithequark, we pride ourselves on being a top-notch employer, consistently ranked among the world's most admired and trusted companies. Our leadership team is experienced, supportive, and committed to helping you grow and develop your career. We encourage an open mind for new ideas and creative methods, and we offer a strong compensation and benefits package, including health, vision, dental, 401(k) with a strong match, and much more.Job SummaryAs an Experienced Customer Technology Consultant, you will be responsible for managing and providing technical services to support customers in blithequark business units. This includes overseeing various customer programs, customer relations, projects, and support activities, as well as providing direction to onsite and remote IT teams. You will act as a single point of contact for all phases of software development, production support, and systematic reporting, including planning, analyzing, and assisting in the design of application enhancements, reports, and tools.Key Responsibilities* Oversee various customer programs, customer relations, projects, and support activities* Effectively partner with and build solid relations with internal and external customers, corporate IT team members, and other business partners* Provide direction to onsite and remote IT teams that are part of a matrix organization* Manage and act as single point of contact for all phases of software development, production support, and systematic reporting, including planning, analyzing, and assisting in the design of application enhancements, reports, and tools* Monitor all production support processes and activities, including defect identification and resolution, to meet service levels* Review and monitor all systematic reporting tools relating to summary and detailed billing claims activities, including initial submission, defect resolution, and re-submission events* Maintain comprehensive action item logs and IT metrics package to ensure continuous improvement activities* Work closely with the business owner, acting as a subject matter expert on system capabilities, interfaces, and customer touch points* Interface with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction* Analyze, interpret, and summarize data in preparation of statistical and analytical reports, gather and maintain all production and quality audit tracking* Schedule and act as primary facilitator for weekly or as required IT meetings, providing and maintaining products for status, issues, and risks related to program activities* Take an active role in strategic planning activities related to the program* Follow corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken* Keep current on supply chain technologies, capabilities, and trendsRequirements* Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field* 6-8 years of relevant experience in a similar role* Outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environment* Must have knowledge of bolthires Applications: Word, Excel, PowerPoint, and Project* Working knowledge of Supply chain Systems, specifically middleware applications, client-server applications, versioning software such as bolthires, TOAD, and other tools (strong plus)* Strong business knowledge and understanding in the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management* Excellent Communication Skills with high degree of verbal and written proficiency, both technical and operational* Use and support of structured processes and techniques* Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration* Extensive systems integration experience with transactional interfaces* Knowledge of reporting services/applications such as: TibCo, Spotfire, and Oracle BI (plus)* Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls desired* Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases (desired)* Manhattan WMS knowledge preferredPhysical/Cognitive Requirements* Ability to follow policies and procedures* Ability to read, write, and interpret information* Ability to add, subtract, multiply, and divide* Ability to use hands to manipulate, handle, or feel* Ability to sit/walk/stand for up to 8 hours per day* Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focusCompensation and Benefits* This position pays $73,235.00 - $138,959.00 depending upon experience* blithequark offers a comprehensive benefits package, including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employeesEqual Opportunity Employerblithequark, Inc., as well as its subsidiary companies, is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Reasonable AccommodationThe blithequark Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected] you are a motivated and experienced professional looking to join a dynamic team and drive innovation and growth, please apply to this position by clicking on the link below: