Experienced Customer Support Specialist – Remote, Part-Time Role for Healthcare Scheduling Software

At blithequark, we're revolutionizing the healthcare industry with our cutting-edge scheduling solutions, empowering medical professionals to deliver exceptional patient care. As a dedicated Customer Support Specialist, you'll be the frontline of our customer experience, ensuring that our clients receive fast, thoughtful, and reliable service. If you're passionate about delivering top-notch support and eager to grow your skills in a dynamic, mission-driven environment, we invite you to. About blithequark blithequark is a software company that's making a meaningful impact in the healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals, and our Customer Support team ensures that it always performs at its best. We're committed to delivering exceptional service and support to our clients, and we're looking for a dedicated Customer Support Specialist to. Job Description As a Customer Support Specialist at blithequark, you'll be responsible for providing professional, empathetic, and solution-oriented support to healthcare professionals using our scheduling software. You'll respond promptly to customer inquiries via email and phone, troubleshoot technical issues, and provide effective resolutions or escalate when necessary. You'll also learn and maintain a strong understanding of our product offerings and updates, document support issues and resolutions accurately in our CRM/ticketing system, and collaborate with the internal team to relay customer feedback and identify improvements. Responsibilities * Provide professional, empathetic, and solution-oriented support to healthcare professionals using blithequark's scheduling software * Respond promptly to customer inquiries via email (ticket system) and phone * Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary * Learn and maintain a strong understanding of our product offerings and updates * Document support issues and resolutions accurately in our CRM/ticketing system * Collaborate with the internal team to relay customer feedback and identify improvements * Participate in ongoing training and professional development to stay up-to-date on our products and services Qualifications * Tech-savvy and eager to learn new software tools * Excellent written and verbal communication skills (English - native or bilingual) * Calm, patient, and resourceful - especially when customers are facing technical challenges * Prior experience in customer support, helpdesk, or SaaS environments is preferred * Familiarity with the healthcare industry or hospital operations is a plus * Able to work independently and manage time efficiently during evening and weekend shifts What We Offer * Hourly compensation (competitive rate based on experience) * Fully remote work environment * Supportive and mission-driven team culture * Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company * Ongoing training and professional development to stay up-to-date on our products and services * Collaborative and dynamic work environment with a team of passionate professionals Why Join blithequark? At blithequark, we're committed to delivering exceptional service and support to our clients. We're a mission-driven company that's passionate about making a meaningful impact in the healthcare industry. As a Customer Support Specialist, you'll have the opportunity to grow your skills, work with a talented team, and make a real difference in the lives of healthcare professionals and their patients. If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please through our website including your resume, cover letter, and any relevant certifications or experience. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! At blithequark, we're passionate about delivering exceptional service and support to our clients. If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to. to become a part of our dynamic and mission-driven team!