Experienced Customer Engagement Senior Analyst – GCC Africa Remote

Are you a seasoned professional with a passion for customer engagement and a knack for analyzing complex business requirements? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark's Global Capability Centre Africa as a Customer Engagement Senior Analyst. About blithequark blithequark is a leading provider of information solutions that help businesses and individuals make informed decisions. With a rich history of innovation and a commitment to excellence, we've built a reputation as a trusted partner in the financial services industry. Our Global Capability Centre Africa is a hub of activity, where talented professionals like you come together to drive growth, innovation, and customer satisfaction. What We'll Bring At blithequark, we're passionate about creating a welcoming and energetic environment that encourages collaboration and innovation. We believe in flexible time off, workplace flexibility, and continuous professional growth through support of tuition reimbursement, conferences, and seminars. Our culture prizes flexibility, continuous improvement, and openness, and we offer a unique opportunity to combine technology with client relations and support. What You'll Bring As a Customer Engagement Senior Analyst, you'll be responsible for contributing to the full system lifecycle, from customer and sales engagement to requirements gathering and criteria analysis. You'll work closely with our technical team to develop end-to-end processing solutions that meet the needs of our internal and external customers. Your expertise will be essential in validating batch and online system setup and output, as well as communicating directly with customers to audit results. Key Responsibilities * Contribute to the full system lifecycle, from customer and sales engagement to requirements gathering and criteria analysis * Assist the technical team in developing end-to-end processing solutions that meet the needs of internal and external customers * Validate batch and online system setup and output, based on requirements from the customer * Communicate directly with customers to audit results and ensure satisfaction * Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery * Collaborate with technical counterparts to translate technical and functional requirements * Explain technical concepts in layman's terms to a non-technical audience * Utilize strong problem-solving skills and ability to act decisively in fast-paced, frequently changing environments * Manage simultaneous assignments and effectively prioritize workload with competing priorities * Familiarity with working with data and ability to capture and analyze insights Essential Qualifications * Bachelor's degree in a relevant field (e.g., business, finance, computer science) * Relevant work experience in the financial services industry * Excellent communication and interpersonal skills * Internal and external customer-facing experience * Ability to translate technical and functional requirements * Strong problem-solving skills and ability to act decisively in fast-paced environments * High experience of proven ability to work independently and manage simultaneous assignments * Familiarity with working with data Preferred Qualifications * Experience in the credit reporting, financial services, or direct marketing industry * Excellent interpersonal and communication skills * ETL/API knowledge * Attention to detail and ability to work in a fast-paced environment * Well-organized and able to prioritize workload with competing priorities * Data capturing skills Impact You'll Make As a Customer Engagement Senior Analyst, you'll have a significant impact on the success of our business. You'll be responsible for ensuring that our customers receive the best possible service, and that our solutions meet their needs. Your expertise will be essential in driving growth, innovation, and customer satisfaction. Work Environment and Culture As a remote employee, you'll have the flexibility to work from anywhere in South Africa with a fibre-ready home. You'll be part of a dynamic team that values collaboration, innovation, and continuous improvement. Our culture is open, flexible, and supportive, and we offer a range of benefits and perks to support your well-being and career growth. Compensation and Benefits We offer a competitive salary and benefits package, including: * A minimum of a 100 Meg fibre line required for remote work * Flexible time off and workplace flexibility * Continuous professional growth through support of tuition reimbursement, conferences, and seminars * A unique opportunity to combine technology with client relations and support * A dynamic and supportive work environment If you're a motivated and experienced professional with a passion for customer engagement, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Important Notes * For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. * Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful. * A minimum of a 100 Meg fibre line is required for remote work. Should you be successful, you will need to upgrade your line or install fibre in order to work effectively. * This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.