Experienced Customer Support Specialist for Remote After-Hours Patient Care – Delivering Compassionate Support Across Five States

Welcome to blithequark: Where Compassion Meets Excellence in Patient Care At blithequark, we are dedicated to providing top-notch patient care through our after-hours support services, catering to our extensive five-state franchise spanning Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia. We are currently seeking two part-time Customer Support Specialists to, each playing a vital role in ensuring our patients receive the care and support they deserve outside regular business hours. About the Roles We have two unique part-time positions available, each with its own schedule designed to meet the needs of our patients across the five-state area.Position 1: Every other weekend, days - 9am to 5pm Saturday and Sunday. This role is ideal for individuals who can commit to a regular, yet flexible schedule, ensuring continuity of care for our patients. Position 2: Every weekend, nights - 8pm Saturday to 8am Sunday, and Sunday 8pm to 8:30am on Monday. This position is suited for those who are comfortable working night shifts and can provide the necessary support during these critical hours. Job Overview As a Customer Support Specialist at blithequark, you will be the cornerstone of our after-hours support system, providing positive customer experiences through timely and efficient responses to incoming calls.Your role will be pivotal in supporting our operations across the company, ensuring that our patients and their families receive the highest level of care and support when they need it most. What We Offer At blithequark, we value our team members and offer a range of benefits to support your career and well-being, including: Competitive hourly pay starting at $17+ per hour, depending on your experience, recognizing your skills and dedication to patient care. A remote work arrangement, allowing you to work from the comfort of your own space in Columbus, OH, Akron, OH, Pittsburgh, PA, or Erie, PA, promoting work-life balance and flexibility.Daily pay option available, providing you with the financial flexibility you need. Responsibilities As a Customer Support Specialist, your key responsibilities will include: Actively listening to and probing callers in a professional and timely manner to determine the purpose of their calls, ensuring that you understand their needs and concerns fully. Responding to customer queries in a timely and accurate way via phone, email, or chat, providing swift and thorough support to all internal and external customers.Providing friendly and effective customer service, focused on creating great customer experiences and resolving issues promptly and efficiently. Working collaboratively with others to promote teamwork and generate positive, creative results that enhance our patient care services. Having access to personal health information (PHI) necessary to fulfill your duties, with the understanding and ability to use and disclose PHI as defined by our organization and departmental policies. Qualifications To qualify as a Customer Support Specialist with blithequark, you will need: Availability to work your assigned shift, committing to the schedule that best fits your lifestyle and our patient care needs.A high school diploma, providing a foundational level of education for this role. At least one year of experience in customer service, demonstrating your ability to handle customer inquiries and issues effectively. The ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload, showcasing your resilience and adaptability. Effective communication skills, both orally and in writing, with the ability to interact with clinical and non-clinical personnel, ensuring seamless collaboration and support.Proficiency in software programs and the ability to navigate between computer systems, highlighting your technical skills and adaptability to our systems. The ability to sit in front of a computer for long periods, as this role involves extensive computer use. Willingness to travel for training, as occasional travel may be required for professional development and team meetings. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have opportunities to: Develop your customer service skills, enhancing your ability to provide compassionate and effective support to our patients and their families.Expand your knowledge of healthcare services, gaining a deeper understanding of the needs of our patients and the role you play in their care. Advance your career within our organization, with opportunities for professional growth and development in a dynamic and supportive environment. Work Environment and Company Culture blithequark prides itself on a work environment that is supportive, inclusive, and focused on delivering exceptional patient care. Our company culture values: Integrity, ensuring that all our actions and decisions are guided by a commitment to ethical behavior and transparency.Compassion, recognizing the importance of empathy and kindness in all our interactions, whether with patients, their families, or our colleagues. Excellence, striving for the highest standards in everything we do, from patient care to customer service and operational efficiency. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being and career advancement. These include: Competitive pay rates, recognizing your skills and experience.Opportunities for career growth and professional development, helping you achieve your long-term career goals. A supportive work environment, fostering a sense of community and teamwork among our staff. Access to training and development programs, enhancing your skills and knowledge in customer support and patient care. Conclusion If you are passionate about delivering exceptional customer service and are committed to making a difference in the lives of our patients, we invite you to at blithequark as a Customer Support Specialist.This role offers a unique opportunity to work in a dynamic, patient-centered environment, providing after-hours support that is critical to our operations. to embark on a rewarding career path that combines compassion, excellence, and personal growth. At blithequark, we are an equal opportunity employer, committed to diversity and inclusion in all aspects of our operations. We welcome applications from qualified candidates of all backgrounds, recognizing the value that diversity brings to our team and the care we provide to our patients.