Experienced Customer Support Associate – Remote Work Opportunity with blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of learners around the world? Do you thrive in a dynamic, inclusive, and growth-oriented environment? If so, we invite you to join blithequark as aRemote Customer Support Associate, where you will play a vital role in helping students discover the power and joy of learning. About blithequarkblithequark is a global education technology company that has been empowering learners for over 100 years.Our mission is to provide affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. With a strong commitment to innovation, diversity, and inclusion, we strive to create a workplace culture that values engagement, discovery, and personal growth. Our CultureAt blithequark, we believe that creating an inclusive and diverse workplace is essential to our success and the well-being of our employees. We recognize the value of diverse perspectives and strive to ensure that employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.Our inclusive programs, benefits, and initiatives are integrated into the fabric of how we work every day, fostering a culture of belonging, respect, and collaboration. Job SummaryAs aRemote Customer Support Associate, you will be responsible for delivering best-in-class service to our customers via verbal and written communications. You will handle a variety of inquiries related to orders, adjustments, gratis copy requests, company websites, digital product registrations, and general product and process inquiries.Your dedication to customer satisfaction, professionalism, and ongoing personal development will make you a valuable asset to our team. Key Responsibilities* Provide exceptional customer service via phone, email, live chat, and other communication channels* Handle a high volume of customer inquiries in a timely and efficient manner* Resolve product or service problems by clarifying customer needs, resolving root causes, and selecting and explaining the best solutions* Navigate multiple internal software applications to resolve customer service issues* Demonstrate a high degree of multi-tasking and organization to ensure phone, email, cases, live chats, and other team workload balance reduction* Recognize trends that lead to improvements of our products, services, processes, and websites* Collaborate with internal teams to resolve customer issues and improve overall customer experience* Participate in ongoing training and development to enhance customer support skills and knowledgeEssential Qualifications* High School Graduate or GED* Excellent communication, problem-solving, and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skills* Proficiency in using multiple software applications, including CRM systems* Ability to work independently and as part of a team* Commitment to ongoing personal development and improvementPreferred Qualifications* Previous customer support experience in an education or technology-related industry* Experience with CRM systems, such as Salesforce* Knowledge of digital product registrations and online learning platforms* Familiarity with inclusive and diverse workplace cultures* Certification in customer service or a related fieldSkills and Competencies* Excellent communication, problem-solving, and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skills* Proficiency in using multiple software applications, including CRM systems* Ability to work independently and as part of a team* Commitment to ongoing personal development and improvement* Strong analytical and critical thinking skills* Ability to adapt to changing priorities and deadlines* Strong customer service skills, with a focus on empathy and resolutionCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As aRemote Customer Support Associate, you will have opportunities to:* Participate in ongoing training and development programs to enhance customer support skills and knowledge* Collaborate with internal teams to resolve customer issues and improve overall customer experience* Contribute to process improvements and innovations that benefit the company and our customers* Pursue career advancement opportunities within the company, with a strong culture of internal advancement* Enjoy a work-from-home position with the necessary job assets provided by the companyWork Environment and Company CultureAs aRemote Customer Support Associate, you will work from home, with the necessary job assets provided by the company.Our company culture values diversity, engagement, and discovery, and we strive to create a workplace that is inclusive, respectful, and collaborative. We offer a range of benefits, including:* Potential to earn a quarterly functional bonus based on job performance* Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year* 401K with employer-matched contributions* Healthcare (medical, dental, and vision) coverage starting day one* Quarterly performance reviews with a strong culture of internal advancementCompensation and BenefitsThe full base pay range for this position is $28,100.00 - $45,000.00 USD.Individual base pay will vary based on qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. Equal Employment Opportunity and Affirmative Actionblithequark is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences.Or for any other reason. Accommodations for Qualified Individuals with Disabilitiesblithequark is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917. If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of learners around the world, we invite you to apply for theRemote Customer Support Associate position at blithequark.Please visit our website at to learn more about our company and our culture.